Total Operations Solutions


  • Ron Basu, Director of Performance Excellence Limited, Associate Faculty, Henley Management College, UK
  • J. Nevan Wright, Auckland University of Technology, New Zealand; Henley Management College, UK

Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.
View full description


- Managers, participants and practitioners involved in implementing excellence and change programmes- Quality Managers and Practitioners and Operations management specialists, both in the manufacturing and service industries- Professional management and training consultants- Postgraduate and MBA specialising in quality, operational excellence, continuous improvement, supply chain management, operations management. (Both undergrads and postgrads could access this text with benefit. Now that Ops Mgt HAS to appear in u/g business courses- QAA directive- this text would provide students with an appropriate text for the second or third module on Ops Mgt.)


Book information

  • Published: June 2005
  • ISBN: 978-0-7506-6465-3


'I would expect to make it required reading on the MSc in Supply Chain management and Logistics at Normandy Business School. I have been teaching almost half of this programme which is taught in English particularly since it will address the needs of the service and the public sectors as well as manufacturing'. Professor Brian Carlisle, Glasgow Caledonian University 'The table of contents appears to cover the spectrum of "Total Operations Solutions" reasonably well. The holistic approach is certainly valuable, and becoming more widely accepted'. Rod Moulding, Consultant, Institute of Operations Management

Table of Contents

PART 1: INTRODUCTION, Chapter One, The concept of Value, Chapter Two, Why Total Operations Solutions, Chapter Three, Understanding Total Operations Solutions PART 2: BUILDING BLOCKS OF ORGANISATION, Chapter Four, Marketing and Innovation- Understanding the marketplace- Understanding the competition- Product and process innovation Chapter Five, Supply Chain Management- Materials Planning- Distribution and Customer Relationship Management- E- Supply Chain and Supplier Partnership Chapter Six, Safety Health and Environment- Product safety and Regulatory Control- Industrial and workplace safety- Environment protection Chapter Seven, Infrastructure Facilities- Sourcing strategy- Appropriate technology- Flexibility and Lean Processes- Reliability and Maintenance- Balanced Scorecard Chapter Eight, Systems and Procedures- Quality management- Financial Management- Information and Communication Technology Chapter Nine, Intellectual Capital- Leadership and organisation capital- Human Resources policies- Knowledge management PART 3: GAP ANALYSIS, Chapter Ten, Alignment of methodology- Link with TQM, Six Sigma and Fit Sigma- Comparing TOS with EFQM, MBNQA and ISO 9000- Customising manufacturing, service and public sectorsChapter Eleven, Strategy for Improved Value, Chapter Twelve, Data collection and gap analysisPART 4: MAKING IT HAPPENChapter Thirteen, Implementing the strategy, Chapter Fourteen, Case Study examples, Chapter Fifteen, The reflective practitioner.APPENDIX, Questionnaire