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Clinical and Administrative Procedures

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For the first time - all in one volume - here’s everything you need to prepare for a successful career as a medical assistant! Today’s Medical Assistant: Clinical & Administrative Procedures is a hands-on, comprehensive guide to all of the concepts and skills you need for success in today’s busy medical office: medical knowledge, clinical skills, and administrative details. No other medical assisting text provides everything you need in such a practical, accessible package! Bringing together the clinical know-how of Kathy Bonewit-West, the administrative expertise of Sue Hunt, and the anatomy and physiology knowledge of Edith Applegate, this unique text offers a single-volume, manageable approach to both clinical and administrative procedures, as well as an essential understanding of anatomy and physiology. It provides a solid foundation for success in today’s fast-paced medical office, covering all the concepts and skills needed for modern medical assisting and their application to real-life situations.

Book, 1232 Pages

Published: January 2010

Imprint: Saunders

ISBN: 978-1-4557-3556-3



    1. The Health Care System

    2. The Professional Medical Assistant

    3. Ethics and Law for the Medical Office

    4. Interacting with Patients


    5. Introduction to Anatomy and Physiology

    6. Integumentary System

    7. Skeletal System

    8. Muscular System

    9. Nervous System

    10. The Senses

    11. Endocrine System

    12. Circulatory System

    13. Respiratory System

    14. Digestive System

    15. Urinary System

    16. Reproductive System


    17. Medical Asepsis and the OSHA Standard

    18. Sterilization and Disinfection

    19. Vital Signs

    20. The Physical Examination

    21. Eye and Ear Assessment and Procedures

    22. Physical Agents to Promote Tissue Healing

    23. The Gynecologic Examination and Prenatal Care

    24. The Pediatric Examination

    25. Minor Office Surgery

    26. Administration of Medication and Intravenous Therapy

    27. Cardiopulmonary Procedures

    28. Specialty Examinations and Procedures:

    Colon Procedures

    Male Reproductive Health

    Radiology and Diagnostic Imaging

    29. Introduction to the Clinical Laboratory

    30. Urinalysis

    31. Phlebotomy

    32. Hematology

    33. Blood Chemistry and Serology

    34. Medical Microbiology

    35. Emergency Medical Procedures


    36. The Medical Record

    37. Patient Reception

    38. Medical Office Computerization

    39. Telephone Techniques

    40. Scheduling Appointments

    41. Medical Records Management

    42. Written Communications

    43. Mail

    44. Managing Practice Finances

    45. Medical Coding

    46. Medical Insurance

    47. Billing and Collections

    48. The Medical Assistant as Office Manager

    49. Obtaining Employment


    A. Medical Abbreviations

    B. Spanish-English Phrases

    C. Community Resources for the Medical Assistant


    Procedures on DVDs

    (Chapters 1-16 do not contain procedures)

    DVD 1
    Chapter 17: Medical Asepsis and the OSHA Standard
    17-1: Handwashing
    17-2: Applying an Alcohol-Based Hand Rub
    17-3: Applying and Removing Clean Disposable Gloves

    Chapter 18: Sterilization and Disinfection
    18-1: Sanitation of Instruments
    18-2 and 18-3: Wrapping Instruments Using Paper or Muslin and Wrapping Instruments Using a Pouch
    18-4: Sterilizing Articles in the Autoclave

    Chapter 19: Vital Signs
    19-1: Measuring Oral Body Temperature
    19-2: Measuring Axillary Body Temperature
    19-3: Measuring Rectal Body Temperature
    19-4: Measuring Aural Body Temperature
    19-5: Measuring Temporal Artery Body Temperature
    19-6: Measuring Pulse and Respiration
    19-7: Measuring Apical Pulse
    19-8: Performing Pulse Oximetry
    19-9: Measuring Blood Pressure

    Chapter 20: The Physical Examination
    20-1: Measuring Weight and Height
    20-2 - 20-9: Positioning and Draping
    20-10: Assisting with the Physical Examination

    Chapter 21: Eye and Ear Assessment and Procedures
    21-1: Assessing Distance Visual Acuity - Adult
    21-1: Assessing Distance Visual Acuity - Child
    21-2: Assessing Color Vision
    21-3: Performing an Eye Irrigation
    21-4: Performing an Eye Instillation
    21-5: Performing an Ear Irrigation
    21-6: Performing an Ear Instillation

    DVD 2

    Chapter 22: Physical Agents to Promote Tissue Healing
    22-1: Applying a Heating Pad
    22-2: Applying a Hot Soak
    22-3: Applying a Hot Compress
    22-4: Applying an Ice Bag
    22-5: Applying a Cold Compress
    22-6: Applying a Chemical Pack
    22-7: Measuring for Axillary Crutches
    22-8: Instructing the Patient in Crutch Gaits
    22-9: Instructing a Patient in the Use of the Cane
    22-10: Instructing a Patient in the Use of a Walker

    Chapter 23: The Gynecologic Examination and Prenatal Care
    23-1: Breast Self-Examination Instructions
    23-2: Assisting with a Gynecological Examination
    23-3: Assisting with a Return Prenatal Examination

    Chapter 24: The Pediatric Examination
    24-1: Measuring Weight and Length of an Infant
    24-2: Measuring Head and Chest Circumference of an Infant
    24-3: Calculating Growth Percentiles
    24-4: Applying a Pediatric Urine Collector

    Chapter 25: Minor Office Surgery
    25-A: Applying Bandages
    25-1: Applying and Removing Sterile Gloves
    25-2 and 25-3: Opening a Sterile Package, Adding a Peel-Pack Dressing, and Pouring a Sterile Solution
    25-4: Changing a Sterile Dressing
    25-5: Removing Sutures and Staples
    25-6: Applying Adhesive Skin Closures
    25-7: Assisting with Minor Office Surgery

    DVD 3

    Chapter 26: Administration of Medication and Intravenous Therapy
    26-2: Preparing an Injection
    26-3: Reconstituting a Powdered Drug
    26-4: Administering a Subcutaneous Injection
    26-5: Administering an Intramuscular Injection
    26-6: Administering an Injection using the Z-Track Method
    26-7: Administering an Intradermal Injection

    Chapter 27: Cardiopulmonary Procedures
    27-1: Running a 12-Lead, Three Channel Electrocardiogram
    27-2: Spirometry Testing

    Chapter 28: Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging
    28-1, 28-2: Fecal Occult Blood Testing and Developing the Hemoccult Slide

    Chapter 30: Urinalysis
    30-1: Clean-Catch Midstream Specimen Collection Instructions
    30-2: Chemical Testing of Urine with the Multistix 10 SG Reagent Strip
    30-4: Performing a Urine Pregnancy Test

    Chapter 31: Phlebotomy
    31-1: Venipuncture - Vacuum Tube Method
    31-2: Venipuncture - Butterfly Method

    Chapter 32: Hematology
    32-A: Performing a Hemoglobin Determination
    32-1: Performing a Hematocrit Determination
    32-2: Preparing a Blood Smear for a Differential Cell Count

    DVD 4


    Chapter 33: Blood Chemistry and Serology
    33-1: Blood Glucose Measurement Using the Accu-Chek Advantage Glucose Meter
    33-B: Performing a Rapid Mononucleosis Test

    Chapter 34: Medical Microbiology
    34-A: Rapid Strep Testing
    34-2: Collecting a Specimen for a Throat Culture


    Chapter 36: The Medical Record
    36-2: Release of Medical Information
    36-3: Preparing the Medical Record

    Chapter 37: Patient Reception
    37-1: Obtaining New Patient Information

    Chapter 39: Telephone Techniques
    39-2: Taking a Telephone Message

    Chapter 40: Scheduling Appointments
    40-2: Making an Appointment
    40-5: Scheduling Inpatient or Outpatient Diagnostic Tests or Procedures

    Chapter 41: Medical Records Management
    41-1: Filing Patient Records - Alphabetic
    41-2: Filing Patient Records - Numeric
    41-3: Filing Reports

    Chapter 42: Written Communications
    42-4: Sending a Fax

    Chapter 43: Mail
    43-1: Processing Incoming Mail
    43-3: Preparing Envelopes for Mailing

    Chapter 44: Managing Practice Finances
    44-1: Completing a Patient Charge Slip
    44-7: Preparing a Bank Deposit

    Chapter 46: Medical Insurance
    46-1: Completing or Reviewing Insurance Claim Information

    Chapter 47; Billing and Collections
    47-1: Processing Patient Bills

    Chapter 48: The Medical Assistant as Office Manager
    48-1: Performing Routine Maintenance of Equipment
    48-2: Taking a Supply Inventory


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