The UX Book book cover

The UX Book

Process and Guidelines for Ensuring a Quality User Experience

The UX Book, winner of a 2013 Most Promising New Textbook Award from the Text and Academic Authors Association, is a comprehensive textbook on designing interaction to ensure a quality user experience. Combining breadth, depth, and practical applications, this book takes a time-tested process-and-guidelines approach that provides readers with actionable methods and techniques while retaining a firm grounding in human-computer interaction (HCI) concepts and theory.

The authors will guide you through the UX lifecycle process, including contextual inquiry and analysis, requirements extraction, design ideation and creation, practical design production, prototyping, and UX evaluation. Development activities are linked via handoffs between stages as practitioners move through the process. The lifecycle template concept introduced in this book can be tailored to any project environment, from large enterprise system development to commercial products.

Students and practitioners alike will come away with understanding of how to create and refine interaction designs to ensure a quality user experience.

For more information see


usability practitioners, experienced practitioners, project managers, usability and user experience consultants, software engineers, programmers, software testers, graduate and senior undergraduate students in user experience-related courses

Hardbound, 968 Pages

Published: February 2012

Imprint: Morgan Kaufmann

ISBN: 978-0-12-385241-0


  • "In this excellent new book, Rex Hartson and Pardha Pyla bring UX (user experience-the broad view of what started out as usability and usability testing) up to date…This comprehensive book brings together and updates so many of the books that have been part of any UX practitioner’s library that it could be the one book you now need to understand and practice UX design."--Technical Communication, August 2013
    "This book is destined to become a primary reference for just about anyone involved in the development of interactive products of almost any kind.  It addresses both the design process and design principles and goes beyond traditional usability to address all aspects of the user experience.  The authors have distilled two careers’ worth of research, practice and teaching into a concise, practical and comprehensive guide for anyone involved in designing for the user experience of interactive products."- Deborah J. Mayhew,  Deborah J. Mayhew & Associates
    "The UX Book covers the methods and guidelines for interaction design and evaluation that have been shown to be the most valuable to students and professionals. The students in my classes have been enthusiastic about the previous versions of this text that they used. This book will benefit anyone who wants to learn the right way to create high quality user experiences. Like good user interfaces, this text has been refined through multiple iterations and feedback with actual users (in this case, feedback from students and faculty who used earlier versions of the book in classes), and this is evident in the final result".-- Brad A. Myers, Professor, Human-Computer Interaction Institute, School of Computer Science, Carnegie Mellon University
    "The UX Book takes on a big challenge: a comprehensive  overview of what it takes to design great user experiences.  Hartson and Pyla combine theory with practical techniques: you leave the book knowing not just what to do, but why it's important."-Whitney Quesenbery, WQusability, author, Global UX: Design and research in a connected world
    "This textbook on front end computer programming provides designers and programmers with practical information on the design of user interfaces that definitively enhance the user experience (UX). Topics discussed include general principles of UX design; contextual analysis; constructing design-informing models; UX goals, metrics, and targets; rapid evaluation methods; UX methods for agile development processes; and integration with general software engineering. Chapters include clear objectives, color illustrations, case studies, interviews with practitioners, and chapter exercises."--Reference and Research Book News, Inc.


  • Chapter 1: Introduction
    Part I: Process
    Chapter 2: The Wheel: A Lifecycle Template
    Chapter 3: Contextual Inquiry: Eliciting Work Activity Data
    Chapter 4: Contextual Analysis: Consolidating and Interpreting Work Activity Data
    Chapter 5: Extracting Interaction Design Requirements
    Chapter 6: Constructing Design-Informing Models
    Chapter 7: Design Thinking, Ideation and Sketching
    Chapter 8: Mental Models and Conceptual Design
    Chapter 9: Design Production
    Chapter 10: UX Goals, Metrics and Targets
    Chapter 11: Prototyping
    Chapter 12: UX Evaulation Introduction
    Chapter 13: Rapid Evaluation Methods
    Chapter 14: Rigorous Empirical Evaluation: Preparation
    Chapter 15: Rigorous Empirical Evaluation: Running the Session
    Chapter 16: Rigorous Empirical Evaluation: Analysis
    Chapter 17: Evaluation Reporting
    Chapter 18: Wrapping up Rigorous UX Evaluation
    Chapter 19: UX Methods for Agile Development
    Part II: Design Infrastructure Guidelines
    Chapter 20: Affordances Demystified
    Chapter 21: The Interaction Cycle and the User Action Framework
    Chapter 22: UX Design Guidelines
    Part III: Advanced Topics
    Chapter 23: Connections with Software Engineering
    Chapter 24: Making it Work in the Real World


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