Part 1: Your Moderation Toolkit
Chapter 1. Moderation Matters: Power, Responsibility, and Style
Chapter 2. In the Trenches: Six Steps for Handling Situations
Chapter 3. Mix and Match: Your Moderation Patterns Toolbox Part 2: Your Survival Guide
Chapter 4. Recruiting Mishaps: Participants You Weren't Expecting
Chapter 5. Participant Misconceptions: Not What the Participant was Expecting.
Chapter 6. Some Guidance Required: Participants in Need of Shepherding. Chapter 7. Make it Work: Handling Technical Obstacles
Chapter 8. Is This Right? Responding to Uncertain Participants.
Chapter 9. What's Going On? Recovering from External Interruptions.
Chapter 10. Get on Track: Overcoming Momentum Blockers.
Chapter 11. Take the Wheel: Guiding Wayward Participants.
Chapter 12. A Delicate Touch: Addressing Sensitive Situations
Chapter 13. Uncomfortable Interactions: Responding to Awkward Situations
Chapter 14. Safety First: Minimizing Emotional and Physical Distress Part 3: Improving Your Skills
Chapter 15. An Ounce of Prevention: Avoiding and Mitigating Situations
Chapter 16. Sharpening Steel: How to Improve Your Skills and Help Others Improve Theirs
Appendix A. What to Say
Appendix B. Preparing for a Successful Session
Appendix C. Resources