The Lessons Learned Handbook book cover

The Lessons Learned Handbook

Practical Approaches to Learning from Experience

The phrase “lessons learned” is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector.

Professionals in knowledge management, organizational learning, quality management, and performance improvement

Paperback, 206 Pages

Published: June 2010

Imprint: Chandos Publishing

ISBN: 978-1-84334-587-9


  • The book is very practical and contains lots of advice, justified, how to perform each of the steps suggested in the process of lessons learned, Knowledge Management and Organizational Learning
    Valuable case histories of real-life events pepper the chapters, which systematically outline and summarise all the key steps and alternatives in the process in a clear, easy-to-read manner, Australian Academic and Research Libraries


  • Introduction: learning lessons; Elements of a lesson learning system; Lessons learned approaches; Principles of lesson identification; Processes of lessons identified; Writing down the lessons; Taking action; Process ownership and process update; Ensuring lessons and updated processes are re-applied; Technology to support lesson learning; Sharing and seeking the unwritten lessons; The governance of lesson learning; The principles and processes of safety investigations; Learning lessons in networks at Mars, Inc,; Wikis as part of a learning system: A conversation with Peter Kemper; How not to learn lessons; Conclusions.


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