The Business of Hotels


  • S. Medlik, Author, Consultant, Educator and Emeritus Professor, University of Surrey
  • Hadyn Ingram, Professor at Revans University, The University of Action Learning, a Director of Clovelly Hotel Consultancy and a Lecturer in Hotel Management at the University of Surrey.

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a businessproviding commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world.This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.
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Students and teachers of hotel management; newcomers to hotel industry; owners; directors; managers.


Book information

  • Published: May 2000
  • ISBN: 978-0-7506-4115-9


First published in 1980, this newly revised edition covers basic hotel business concepts, guest services, hotelmen [sic] and methods, hotel support services, hotel dimensions, and several appendices. An international framework is emphasized Annotation copyright Book News, Inc. Portland, Or. --This text refers to the Paperback edition.

Table of Contents

Preface; The concept of hotels and hospitality - Staying away from home, Hotel products and markets, Hotel policies, philosophies and strategies; Structure of the hotel market - The small hotel, Hotel groups, International hotel operations; The hotel and its functions - rooms and beds, Food and drink, Miscellaneous guest services; Support activities - Marketing, Property ownership and management, finance and accounts; People and procedures - hotel organization, Hotel staffing, Performance in hotels; Appendices