The Benchmarking Book
A how-to guide to best practice for managers and practitioners
- Tim Stapenhurst, Director, The Sigma Consultancy, UK; previously Head of Management Science, BP Exploration and Senior Operations Research Analyst, Thorne-EMI, Project Leader, Anglo American Corporation
With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders.
The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies.
Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your companyâs processes and performance through benchmarking.
Quality managers, practitioners and consultants. Members of quality organizations and associations, including the American Society for Quality (ASQ--more than 100,000 individual and organizational members).