The Benchmarking Book
A how-to guide to best practice for managers and practitionersBy
- Tim Stapenhurst, Director, The Sigma Consultancy, UK; previously Head of Management Science, BP Exploration and Senior Operations Research Analyst, Thorne-EMI, Project Leader, Anglo American Corporation
Quality managers, practitioners and consultants. Members of quality organizations and associations, including the American Society for Quality (ASQ--more than 100,000 individual and organizational members).
Published: April 2009
Imprint: Butterworth Heinemann