The Administrative Dental Assistant book cover

The Administrative Dental Assistant

Stay on top of the latest industry advancements, technology, and skill sets with The Administrative Dental Assistant, 3rd Edition. This comprehensive textbook delivers all the latest information and skill practice you need to succeed in the paperless era: technology, forms, and equipment in use today; up-to-date coding information; HIPAA and OSHA guidelines; functions of the dental business office; communication and critical thinking exercises; and in-depth instruction for completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding. A companion workbook and online tools offer interactive games, identification exercises, daily task simulations, and practice management software to supplement your text learning, polish your skills, and prime you for a successful career in the modern dental office.

Paperback, 344 Pages

Published: November 2011

Imprint: Saunders

ISBN: 978-1-4377-1362-6


  • Part 1: Introduction to the Dental Profession

    1. Orientation to the Dental Profession
    2. Dental Basics

    Part 2: Communication Skills: Principles and Practices

    3. Communication Skills: Telephone Techniques
    4. Written Correspondence
    5. Patient Relations
    6. Dental Healthcare Team Communication

    Part 3: Managing Dental Office Systems

    7. Computerized Dental Practice Systems
    8. Patient Clinical Records
    9. Information Management
    10. Dental Patient Scheduling
    11. Recall Systems
    12. Inventory Management
    13. Dental Office Equipment

    Part 4: Managing Dental Office Finances

    14. Financial Arrangements and Collection Procedures
    15. Dental Insurance Processing
    16. Bookkeeping Procedures: Accounts Payable
    17. Bookkeeping Procedures: Accounts Receivable

    Part 5: Managing Your Career

    18. Employment Strategies





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