Managing Chaos and Complexity: A Platform for Designing Business ArchitectureBy
- Jamshid Gharajedaghi
In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity.
The current edition has been updated to include all new chapters on self-organizing systems, Holistic, Operational, and Design thinking. Gharajedaghi covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website to accompany the book is available at www.interactdesign.com.
Senior executives; Chief Information/Operating Officers and other executives charged with systems management and process improvement. Secondary market: IT/MBA students and academics.
Paperback, 376 Pages
Published: June 2011
Imprint: Morgan Kaufmann
Einstein once wrote, "Without changing our pattern of thought, we will not be able to solve the problems we created with our current patterns of thought." Jamshid develops a pattern of thought that will yield solutions to those problems. -Russell Ackoff, Professor Emeritus, The Wharton School, University of Pennsylvania Gharajedaghi challenged us to think backwards from an ideal competitive position instead of forwards from our existing position with all its constraints. The result was bolder thinking about change. Jamshid forces a realistic assessment of a companys strengths and weaknesses, an idealistic view of what it could be, and creates the path from point A to point B. -Bill Tiefel, President, Marriott Lodging Gharajedaghi was perfect! He had passion and brilliance. He could challenge our traditional thinking and make us see our actions and opportunities from a different perspective.-William G. Poist, President and CEO, Commonwealth Energy System "This volume on business management explores the development of complex systems and advocates for iterative design principles as a foundational philosophy for dealing with complex, chaotic systems. The volume discusses system theory and changes to traditional paradigms in light of emerging technologies and business methodologies and explores case studies from industry leaders that showcase these systems philosophies." --SciTech Book News
Part I: Systems Philosophy: The Name of the Devil
Chapter 1: How the Game Is Evolving
Part II Systems Theory: The Nature of the BeastChapter 2: Systems Principles
Chapter 3: Socio-cultural SystemsChapter 4: Socio-cultural System 2
Part III: Systems Methodology: Logic of the MadnessChapter 5: Holistic Thinking
Chapter 6: Operational ThinkingChapter 7: Design Thinking
Chapter 8: Design Thinking (2), Formulation of messChapter 9: Designing thinking (3), Business Architecture
Part IV: Systems Practice: The Gutsy FewChapter 10: Oneida Nation
Chapter 11: Butterworth Health SystemChapter 12: Marriott Corporation
Chapter 13; Commonwealth EnergyChapter 14: Carrier Corporation