Student Workbook for The Administrative Dental Assistant
By- Linda Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction; San Bernardino County Superintendent of Schools; Regional Occupational Program, Career Training, and Support Services; San Bernardino, California
An indispensable companion to the 3rd Edition of The Administrative Dental Assistant, this workbook combines textbook content and key objectives with new practice exercises, case scenarios, and critical thinking questions to help put your learning into practical context. This edition also includes an interactive demo CD with the latest version of the Dentrix Learning Edition practice management software to give you valuable experience working in a realistic dental office environment and a more accurate understanding of the challenges that administrative dental assistants encounter on the job.
Paperback, 176 Pages
Published: November 2011
Imprint: Saunders
ISBN: 978-1-4377-1357-2
Contents
PART 1: INTRODUCTION TO THE DENTAL PROFESSION
1. Orientation to the Dental Profession
2. Dental Basics
PART 2: COMMUNICATION SKILLS: PRINCIPLES AND PRACTICES3. Communication Skills: Telephone Techniques
4. Written Correspondence5. Patient Relations
6. Dental Healthcare Team CommunicationsPART 3: MANAGING DENTAL OFFICE SYSTEMS
7. Computerized Dental Practice Systems8. Patient Clinical Records
9. Information Management10. Dental Patient Scheduling
11. Recall Systems12. Inventory Management
13. Dental Office EquipmentPART 4: MANAGING DENTAL OFFICE FINANCES
14. Financial Arrangement and Collection Procedures15. Dental Insurance Processing
16. Bookkeeping Procedures: Accounts Payable17. Bookkeeping Procedures: Accounts Receivable
PART 5: MANAGING YOUR CAREER18. Employment Strategies
Appendix: Common Dental Office Forms
