Student Workbook for The Administrative Dental Assistant book cover

Student Workbook for The Administrative Dental Assistant

An indispensable companion to the 3rd Edition of The Administrative Dental Assistant, this workbook combines textbook content and key objectives with new practice exercises, case scenarios, and critical thinking questions to help put your learning into practical context. This edition also includes an interactive demo CD with the latest version of the Dentrix Learning Edition practice management software to give you valuable experience working in a realistic dental office environment and a more accurate understanding of the challenges that administrative dental assistants encounter on the job.

Paperback, 176 Pages

Published: November 2011

Imprint: Saunders

ISBN: 978-1-4377-1357-2

Contents

  • PART 1: INTRODUCTION TO THE DENTAL PROFESSION

    1. Orientation to the Dental Profession

    2. Dental Basics

    PART 2: COMMUNICATION SKILLS: PRINCIPLES AND PRACTICES

    3. Communication Skills: Telephone Techniques

    4. Written Correspondence

    5. Patient Relations

    6. Dental Healthcare Team Communications

    PART 3: MANAGING DENTAL OFFICE SYSTEMS

    7. Computerized Dental Practice Systems

    8. Patient Clinical Records

    9. Information Management

    10. Dental Patient Scheduling

    11. Recall Systems

    12. Inventory Management

    13. Dental Office Equipment

    PART 4: MANAGING DENTAL OFFICE FINANCES

    14. Financial Arrangement and Collection Procedures

    15. Dental Insurance Processing

    16. Bookkeeping Procedures: Accounts Payable

    17. Bookkeeping Procedures: Accounts Receivable

    PART 5: MANAGING YOUR CAREER

    18. Employment Strategies

    Appendix: Common Dental Office Forms

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