Student Workbook for The Administrative Dental Assistant

By

  • Linda Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction; San Bernardino County Superintendent of Schools; Regional Occupational Program, Career Training, and Support Services; San Bernardino, California
  • Linda Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction; San Bernardino County Superintendent of Schools; Regional Occupational Program, Career Training, and Support Services; San Bernardino, California

An indispensable companion to the 3rd Edition of The Administrative Dental Assistant, this workbook combines textbook content and key objectives with new practice exercises, case scenarios, and critical thinking questions to help put your learning into practical context. This edition also includes an interactive demo CD with the latest version of the Dentrix Learning Edition practice management software to give you valuable experience working in a realistic dental office environment and a more accurate understanding of the challenges that administrative dental assistants encounter on the job.
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Book information

  • Published: November 2011
  • Imprint: SAUNDERS
  • ISBN: 978-1-4377-1357-2


Table of Contents

PART 1: INTRODUCTION TO THE DENTAL PROFESSION

1. Orientation to the Dental Profession

2. Dental Basics

PART 2: COMMUNICATION SKILLS: PRINCIPLES AND PRACTICES

3. Communication Skills: Telephone Techniques

4. Written Correspondence

5. Patient Relations

6. Dental Healthcare Team Communications

PART 3: MANAGING DENTAL OFFICE SYSTEMS

7. Computerized Dental Practice Systems

8. Patient Clinical Records

9. Information Management

10. Dental Patient Scheduling

11. Recall Systems

12. Inventory Management

13. Dental Office Equipment

PART 4: MANAGING DENTAL OFFICE FINANCES

14. Financial Arrangement and Collection Procedures

15. Dental Insurance Processing

16. Bookkeeping Procedures: Accounts Payable

17. Bookkeeping Procedures: Accounts Receivable

PART 5: MANAGING YOUR CAREER

18. Employment Strategies

Appendix: Common Dental Office Forms