"The book comprises eight chapters supported with 89 figures and 29 tables. The 7-page content lists in detail what is covered in each chapter. The 34-page glossary defines all the terminology used in the book. The book is easy to read and covers concisely the theme of Six Sigma. Some of the chapters contain mathematical formulae that may act as a turn-off for some readers. Yet, this book is very useful not only for readers interested in SS, but for those interested in the field of quality management."
THE TQM MAGAZINE. Vol. 18, No. 4; 2006, K. Narasimhan, Learning and Teaching Fellow, Bolton Institute, UK