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Six Key Communication Skills for Records and Information Managers
1st Edition - August 18, 2014
Author: Kenneth Laurence Neal
Language: English
Paperback ISBN:9781843347828
9 7 8 - 1 - 8 4 3 3 4 - 7 8 2 - 8
eBook ISBN:9781780634630
9 7 8 - 1 - 7 8 0 6 3 - 4 6 3 - 0
Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea:…Read more
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Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. <I>Six Key Communication Skills for Records and Information Managers</I> explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.
Addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline
Includes case history examples of how communications skills made a difference in business and/or personal success
Focuses on written, verbal and presentation skills, where many books emphasize only one of these areas
Records and information managers as well as business professionals in any discipline who want to improve their communications skills.
Introduction: why communication skills for records and information managers?
Communication drives success
Effectively communicating is more challenging than ever
The solution: six simple skills
The business case
Meeting the challenge
1: Be brief: how brief?
Abstract
Guidelines for brevity
It’s not easy being brief
Make your writing more readable
Three best practices for being brief
2: Be clear: is my proposal full of jargon?
Abstract
The fuzziness of language
A sea of acronyms and jargon
Straight talk and likability
Retaining a sense of humanity
A campaign for plain English
Your job has been “demised”
Put clichés in the delete folder
Avoid focusing on yourself
3: Be receptive: am I asking questions and listening?
Abstract
They didn’t even listen
The one-two punch
A records management nightmare
Why we don’t ask more questions
Questions encourage answers
Every word counts
Quality questions get quality answers
Communicating with upper management
The second advantage of questions
Be an investigative reporter
Obstacles to getting information
The third advantage of questions
Out of your right mind
Ineffective questions
The better approach
Back to the one-two punch
Challenges to listening
What you don’t hear can hurt you
What you do hear can help you
The persuasion factor
Give them psychological air
Keys to better listening
Taking it to a whole new level
4: Be strategic: what am I trying to achieve?
Abstract
The principle of creating things twice
Keeping the end in mind
Strategic versus expressive communication
Avoid being a “yelling coach”
The biggest communication mistake
The relationship factor
The credibility factor
The connection factor
The core beliefs factor
The personal needs factor
Meeting the challenge
Strategic communication par excellence
A question of style
Grove swings the bat
Rockefeller calls their bluff
It begins with solutions
Lack of accountability
A creative solution
Executive-level buy-in
Tangible business benefits
Work your network
A lesson from Mandela
Six months and 18 people
Nothing convinces like conviction
5: Be credible: why should you believe me?
Abstract
Taking the time to understand
Two actions that counted
“I’ve heard enough!”
Communicate honestly
What do you see?
Taking it too far
Deactivate your invisible fence
Tips for being honest and authentic
Knowing your stuff
The key word: “perceived”
What if you’re not competent?
Get competent
Team competence
Show respect
My wallet was stolen, not my bus pass
The waiter rule
Who cleans your dorm?
Continue to grow
How to get better
Being credible is critical
6: Be persuasive: are you persuaded yet?
Abstract
Saga of the sonic jacket
The experience is the message
My 15 minutes of fame
The power of persuasion
The experience factor
Generate an experience
Let’s sell some software
Are you congruent?
Are you presenting by rote?
The Jobs’ formula
Set the theme
Follow the rule of three
Create an unforgettable experience
Express feelings
Tell stories
Build a memorable closing
The story factor
Give them a new story
People are not rational
The real estate executive story
The cheap video story
The locked-in-a-boxcar story
Three stories you should know how to tell
As long as I’m still standing
This is who I am
This is why I am here
The confidence factor
What really creates expertise?
What exactly is an expert?
Are you ready for deliberate practice?
Tennis anyone?
From tennis to records management
Deliberate practice in public speaking
A personal best
A prescription for anxiety
The only way
Bringing the six key skills to life
7: Case histories: why should you adopt my business case?
Abstract
Competing for a slice of the pie
The story of “The Principles”
Using key communication skills
Asking questions and listening pays off
Never letting go
Presenting to the board
Being strategic and persuasive
The story of “the paper chase”
A credibility challenge
The interview strategy
The presentation
Winning the business; getting to work
What better way to end the story
Conclusion: communicate as well as you can
My passion for communicating
It stays with you
To be or not to be
Paying tribute
No. of pages: 220
Language: English
Edition: 1
Published: August 18, 2014
Imprint: Chandos Publishing
Paperback ISBN: 9781843347828
eBook ISBN: 9781780634630
KN
Kenneth Laurence Neal
Kenneth Neal is a certified enterprise content management practitioner (ecmP) with over 20 years of corporate communications experience implementing programs for companies such as IBM, BearingPoint, Fujitsu Consulting and Canon Business Process Services. Ken has published articles on document management topics in such publications as US Business Review, The Information Management Journal, Globalization Today and Business Solutions. He has also presented seminars at the New York Real Estate Institute, National Council on Economic Education, and ARMA (Association of Records Managers and Administrators). Ken's presentations at ARMA conventions have focused on mastering key forms of business communication including written, verbal and formal presentations.
Affiliations and expertise
Enterprise content management practitioner
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