Service Science, Management, and Engineering:

Theory and Applications


  • Gang Xiong, Chinese Academy of Sciences
  • Zhong Liu, National University of Defense Technology
  • Xiwei Liu, Chinese Academy of Sciences
  • Fenghua Zhu, Chinese Academy of Sciences
  • Dong Shen, Chinese Academy of Sciences

The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications.

Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems.

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Computer Engineers; Intelligent Systems specialists. Security professionals


Book information

  • Published: April 2012
  • ISBN: 978-0-12-397037-4

Table of Contents

Part I Theory

1 Overview of Service Science, Management and Engineering

2 Servitization Strategy: Priorities, Capabilities, and Organizational Features

3 Supply Chain Finance: Concept and Modeling

4 Designing and Assessing Participatory Public Services for Emerging Markets

5 Recommendation Algorithms for Implicit Information

Part II Applications

6 Online Strategies for Optimizing Medical Supply in Disaster Scenarios

7 Evaluating Traffic Signal Control Systems Based on Artificial Transportation Systems

8 An Approach to Optimize Police Patrol Activities Based on the Spatial Pattern of Crime Hotspots

9 Chemical Emergency Management Research based on ACP Approach

10 Bus Arrival Prediction and Trip Planning for Better User Experience and Services

11 Mass Customization Manufacturing and Its Application for Mobile Phone Production

12 ACP Approach-Based Plant Human-Machine Interaction Evaluation

13 Cloud of Health for Connected Patients

14 Construction of Artificial Grid Systems Based on ACP Approach

15 Influence of Electric Vehicles on After-Sales Service

16 Service Modeling Optimization and Service Composition QoS Analysis

17 Urban Traffic Management System Based on Ontology and Multiagent System