Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard de…Read more
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Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming?
This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources.
Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design—all with as little as a two-person team with only a few weeks to spare!
Includes real project examples with actual customer data that illustrate how a CD project actually works
Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data. Sample project schedules are also included for a variety of different types of projects
Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models
Shows how to use consolidated data to define a design within tight time frames with examples of visions, storyboards, and paper prototypes
Introduces CDTools™, the first application designed to support customer-centered design
Usability professionals, UI designers, user experience professionals and managers, plus IT professionals and commercial developers in the high tech industry who are developing new products and systems for commercial sale or in-house use.
Chapter 1: Introduction Chapter 2: Planning Your Rapid CD Project Chapter 3: Planning Your Contextual Interviews Chapter 4: The Contextual Inquiry Interview Chapter 5: Contextual Interview Interpretation Session Chapter 6: Work Modeling Chapter 7: Building an Affinity Diagram Chapter 8: Consolidated Sequence Models Chapter 9: Using Contextual Data to Write Personas Chapter 10: Walking the Affinity and Consolidated Sequences Chapter 11: Visioning a New Way to Work Chapter 12: Storyboarding Chapter 13: Testing with Paper Prototypes Chapter 14: Paper Prototype Interviews Chapter 15: Rapid CD and Other Methodologies Chapter 16: Issues of Organizational Adoption Appendix 1: Supply Checklist Index
No. of pages: 320
Language: English
Edition: 1
Published: December 14, 2004
Imprint: Morgan Kaufmann
Paperback ISBN: 9780123540515
eBook ISBN: 9780080515717
KH
Karen Holtzblatt
Karen Holtzblatt is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.