Quality Tourism Experiences

Edited by

  • Gayle Jennings, Associate Professor, Department of Tourism, Leisure, Hotel and Sport Management Griffith Business School Griffith University, Gold Coast Campus, Queensland, Australia
  • Norma Nickerson, Professor; Director, Institute for Tourism & Recreation Research, University of Montana, US

The theme of the edited book acknowledges the multiple meanings of quality tourism experiences, the diverse contexts in which tourism occurs, and the varied stakeholders associated directly or indirectly with the phenomenon of tourism."Quality tourism experiences" is a widely used phrase in tourism and tourism-related texts and is associated with a diversity of meanings and usage. Meanings are ascribed by industry/business, government agencies, tourists, community and academics. The phrase is used to argue, for example, for positive social impacts, economic benefits, environmental protection, government policy formulation, discrimination between tourism products as well as issues associated with sustainability. Subsequently, the phrase "quality tourism experiences" is not a nomothetic term but rather one associated with multiple interpretations and meanings. The book"s overarching tenet is that "quality" is a socially constructed term (as are the terms tourism experiences). Authors investigate the role of the mass media, the role of travel providers, the role of host communities, the role of tourists, and the role of "government" at all its levels. From an academic perspective, quality tourism experiences are associated with interaction between host and guest (tourists and community perspectives), the classification of type of tourism product (tourism industry and government sector perspectives), market differentiation and development, tourist perspectives, the notion of an integrated system and benefits from an economic perspective.Similarly, quality is associated with different meanings and is used in a variety of contexts within tourism literature. For example quality is associated with service quality, quality assurance/auditing and control, perceptions of quality at an individual/business/community level, that is, stakeholder level, and in regard to product and market differentiation. The book draws together writers from different backgrounds and interdisciplinary interests and research methodologies, as a consequence, the book provides a model of the way researchers can work together to illuminate an area and to provide multiple representations and interpretations of that area. Moreover the book demonstrates interdisciplinary, transdisciplinary and intradisciplinary approaches and collaborations.Kathleen Andereck, Ph.D., Arizona State University WestSue Beeton, Ph.D., La Trobe UniversityHeather E. Bowen, Ph.D., George Mason UniversityKelly S. Bricker, Ph.D., West Virginia University Barbara Carmichael, Ph.D., Wilfrid Laurier UniversityMaggie Daniels, Ph.D., George Mason UniversityGayle Jennings, Ph.D., Central Queensland UniversityClaudia Jurowski, Ph.D, Northern Arizona UniversityDeborah Kerstetter, Ph.D., Penn State UniversityNorma Nickerson, Ph.D., University of MontanaLori Pennington-Gray, Ph.D., University of Florida Carla Almeida Santos, Ph.D., University of Illinois at Urbana-Champaign Betty Weiler, Ph.D., Monash University
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Advanced undergraduate and graduate students. Academics in Tourism and interested stakeholders (including industry, community and government).


Book information

  • Published: September 2005
  • ISBN: 978-0-7506-7811-7


"This is an important book. It raises the level of scholarship in the tourism field. The book examines the term 'quality tourism experience' and draws on a number of theoretical research paradigms such as post positivism, critical theory, social constructivism, and postmoderism. The techniques are used in engaging chapters. The work demonstrates that multiple theoretical lenses can create a better understanding of quality tourism experiences than a single approach. The complexity of the topic is highlighted throughout the book. The book is an essential read for anyone interested in tourism experiences and would be great for a tourism seminar. In addition, the book draws together authors from different countries, backgrounds, interdisciplinary interests, and research methodologies. Consequently, the book provides a model of a way researchers can work together to examine an area and provide multiple representations and interpretations of that area." -- Charles R. Goeldner, Professor Emeritus of Tourism, Leeds School of Business, University of Colorado "This is a very unique book unlike the ones we have seen in the field. The connection between tourism and quality experiences and quality of life has always been implied and assumed. The collections of both essays and empirical works in this edited volume bring out the essence and true meaning of engaging in tourism and leisure activities in life. This book would be of great interest to tourism professionals and practitioners alike at all levels." -- Muzaffer Uysal, Professor of Tourism Research, Virginia Polytechnic Institute and State University, USA "This volume represents a most needed detailed discussion of the issue of quality in tourism. "Quality" is often used as a throwaway phrase without appropriate clarification or conceptualisation. This book explores the concept from a variety of paradigms and through the use of extensive empirical work. It provides an excellent base from which to evaluate and analyse what is really meant by, and what should be strived for, in the provision of quality in tourism. It is generally accepted that tourism provides experiences and intangible benefits to participants rather than material ones, yet the resolution of what determines the level or quality of such experiences has never been discussed at the level reached in this book. It provides the first extensive conceptual analysis of the problem of understanding the nature and quality of tourism, and is supported by extensive empirical research. This volume succeeds in incorporating a range of paradigms and concepts relating to the complex subject of quality in the context of the intangible benefits or experiences that result from participation in tourism. It builds on considerable empirical research in exploring the multiple viewpoints from which quality in the tourism experience can be considered and contributes significantly to the literature in this difficult conceptual area of discussion." -- Richard Butler, Professor of Tourism, University of Surrey, UK "In an era of competition, speed, and quantity, a reflective piece of work on meaning, experience, and quality from a group of leading tourism researchers is of paramount value. This collection will prompt tourism planners and marketers to think about the real purpose and true benefits of tourism development. This should be on the "must read" list for tourism students and practitioners." -- Cathy Hsu, Associate Head and Graduate Programs Director, School of Hotel and Tourism Management, The Hong Kong Polytechnic University "This book clearly demonstrates that our field is blessed with a group of wonderfully talented and creative women. It provides a collection of papers examining research concepts, methodologies, and data focused on Quality Tourism Experiences. With topics as diverse as “Brokering Quality Tourism Experiences”, “Resident Quality of Life and Quality Experiences for Tourists”, “Quality Tourism Development and Planning”, “Quality Tourism Experiences Reconstructed” and “The Distribution of Tourism Benefits”, this book establishes a conceptual framework for understanding Tourism Quality. It is a must read for tourism scholars interested in the concept of quality and its implications. It creates the foundation for the next generation of tourism quality research articles and theory. I look forward to publishing those articles!" -- Rick Perdue , Editor, Journal of Travel Research President, International Academy for the Study of Tourism

Table of Contents

Chapter One: Perspectives on Quality Tourism Experiences:An IntroductionGayle JenningsChapter 2: State of Knowledge Mass Media and its Relationship to Perceptions of QualitySue BeetonHeather E. BowenCarla Almeida SantosChapter 3: Constructing Quality, Constructing RealityHeather E. BowenCarla SantosChapter 4: Mediating Meaning:Perspectives on Brokering Quality Tourist ExperiencesGayle JenningsBetty WeilerChapter 5: Connecting Experiences to Quality:Understanding the Meanings Behind Visitors’ ExperiencesKathleen AndereckKelly BrickerDeb KerstetterNorma NickersonChapter 6: Saravanua ni vanua:Exploring Sense of Place in the Rural Highlands of FijiKelly S. BrickerDeborah KerstetterChapter 7: Linking Quality Tourism Experiences, Residents’ Quality of Life and Quality Experiences For Tourists Barbara A. CarmichaelChapter 8: Tourism and Quality of LifeKathleen AndereckClaudia JurowskiChapter 9:Introduction to Political-Economic Construction of Quality Tourism ExperiencesMargaret J. DanielsLori Pennington-GrayChapter 10:Quality Tourism Development and PlanningKelly S. BrickerMargaret J. DanielsBarbara A. CarmichaelChapter 11: The Distribution of Tourism BenefitsClaudia JurowskiMargaret J. DanielsLori Pennington-GrayChapter 12:Political-Economic Construction of Quality Tourism ExperiencesLori Pennington-GrayBarbara A. CarmichaelChapter 13Quality Tourism Experiences ReconstructedNorma Polovitz Nickerson