Quality Beyond Six SigmaEdited by
- Ron Basu, Director of Performance Excellence Limited, Associate Faculty, Henley Management College, UK
- J. Nevan Wright, Auckland University of Technology, New Zealand; Henley Management College, UK
Middle to senior managers involved in implementing excellence and change programmes. Quality mangers and practitioners & operational management specialists. Postgraduate courses on quality, operations management, and manufacturing technology.
Published: December 2002
Imprint: Butterworth Heinemann
" Unilever has always subscribed to and practised the concepts of Total Quality Management (TQM) and Total Preventative Maintenance (TPM). 'Quality Beyond Six Sigma' provides a practical framework for building on TQM and TPM using the statistical approach of Six Sigma so as to comfortably 'fit' any size or type of organisation." - Richard Greenhalgh Chairman, Unilever UK and President, British Quality Foundation