Plunkett's Procedures for the Medical Administrative Assistant
By- Elsbeth McCall, Instructor, Medical Office Administration Program, Sir Sandford Fleming College, Peterborough, Ontario, Canada
Plunkett's Procedures for the Medical Administrative Assistant, 4th edition, provides instruction for all the essential office procedures required by today's medical administrative assistants in Canada, whether they work in a medical office, a complementary care office, or in a hospital setting.
Written in a clear, engaging style, this new edition contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical administrative assistant, such as good communication, stress management, medical transcription, filing, and appointment booking.
Audience
Students taking Medical Administrative Assistant courses.
Paperback, 368 Pages
Published: March 2006
Imprint: Saunders
ISBN: 978-0-7796-9911-7
Contents
- Your Future as a Medical Administrative Assistant
- Reception, Booking Appointments and Clinical Responsibilities
- Patient Records Management
- The Telephone
- Office Correspondence: Mail, Memos, Letters, and Envelopes
- Health Insurance Plans
- Financial Records
- Managing Office Supplies
- Procedures Manual
- Meeting Organization
- Hospital Records, Requisitions, and Reports
- Hippocrates and Health Associations
- Doctors and the Law
- Your Job Search
Appendices:- Appendix A: Common Abbreviations Used in the Health Care Field
- Appendix B: Laboratory Medicine
- Appendix C: Pharmacology
- Appendix D: Reference Resources
