Plunkett's Procedures for the Medical Administrative Assistant


  • Elsbeth McCall, Instructor, Medical Office Administration Program, Sir Sandford Fleming College, Peterborough, Ontario, Canada

Plunkett's Procedures for the Medical Administrative Assistant, 4th edition, provides instruction for all the essential office procedures required by today's medical administrative assistants in Canada, whether they work in a medical office, a complementary care office, or in a hospital setting.

Written in a clear, engaging style, this new edition contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical administrative assistant, such as good communication, stress management, medical transcription, filing, and appointment booking.
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Students taking Medical Administrative Assistant courses.


Book information

  • Published: March 2006
  • Imprint: SAUNDERS
  • ISBN: 978-0-7796-9911-7

Table of Contents

  1. Your Future as a Medical Administrative Assistant

  2. Reception, Booking Appointments and Clinical Responsibilities

  3. Patient Records Management

  4. The Telephone

  5. Office Correspondence: Mail, Memos, Letters, and Envelopes

  6. Health Insurance Plans

  7. Financial Records

  8. Managing Office Supplies

  9. Procedures Manual

  10. Meeting Organization

  11. Hospital Records, Requisitions, and Reports

  12. Hippocrates and Health Associations

  13. Doctors and the Law

  14. Your Job Search


  • Appendix A: Common Abbreviations Used in the Health Care Field

  • Appendix B: Laboratory Medicine

  • Appendix C: Pharmacology

  • Appendix D: Reference Resources