Performance Through Learning

Knowledge Management in Practice


  • Carol Gorelick, Co-founder of Solutions for Information & Management Services, Inc., a management consulting company
  • Kurt April, Senior Lecturer and Sainsbury Fellow at the Graduate School of Business of the University of Cape Town, South Africa
  • Nick Milton, Ph.D., Vice President and co-founder of Knowledge Transformation International.

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes: *An overview of theory *Case studies and practitioner stories from a range of KM initiatives *Tools and techniques for implementing an effective KM strategy. Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector
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HR professionals and managers, business school professors teaching general management courses


Book information

  • Published: April 2004
  • ISBN: 978-0-7506-7582-6


"Performance Through Learning is a terrific book that does a great job in presenting the challenges and opportunities of knowledge management and organizational learning. The case studies highlight best practices of companies around the world. I thoroughly recommend this book to anyone interested in preparing organizations to successfully face the future." -- Dr. Mike Marquardt, Professor, George Washington University; Author, Building the Learning Organization "This is the most definitive work I know of that clearly links knowledge management strategy with enhancements in organization learning. Complete with several first-hand accounts of related case studies, Gorelick and her collaborators make it clear to all who will listen that KM has become a powerful, new social science, not a fleeting technology, and is here to stay!" -- Mark W. McElroy, President, Knowledge Management Consortium International (KMCI), CEO, Macroinnovation Associaties, LLC "Most books on KM focus on either practice or theory. This one brings them together using real experience to bridge across know-what, know-how, know-why and know-when. Regardless of where you are on your KM journey, this book will help you take a next step." -- Kent Greenes, Chief Knowledge Officer & Sr VP, SAIC

Table of Contents

Foreword; Preface; Acknowledgments; Part I: Overview; The Knowledge Management Mandate: Performance through learning;A framework for performance; Going Deeper: Elements of Knowledge for Action to produce results;Putting theory into practice: Sensemaking levers create a culture for learning; Putting theory into practice: Structuring levers that support learning actions; The bottom-line: Measuring knowledge management initiatives; Part 2: Case studies; British Petroleum's KM Journey: A decade of change; KM in the Aid & Development Sector: A case study in implementation at Tearfund; KM in Business Performance at BP Well engineering; Implementing KM within DeBeers; Knowledge Fuel of fighting fires: Knowledge Capture at Ukuvuka, a Government, Business & Community Partnership; Where did we start? Building our own Knowledge Park at Old Mutual;Generating capabilities in communities of practice: The Clarica story;Building a membership firm through Practice communities at Arthur Andersen; Piloting KM: Lessons learned from the small-scale approach to design & implementationat educational testing services; KM at Shell: Innovation and Integration; Assessing Readiness to successfully implement at KM strategy:Back to basics at Debswana; Appendix I,II,III