Organization Behaviour for Leisure Services

By

  • Conrad Lashley, Professor of Leisure Retailing, Centre for Leisure Retailing, Nottingham Business School, UK
  • Darren Lee-Ross, Senior Lecturer in Management, James Cook University, Australia

Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:* The individual and the organization* Groups in the organization* Organizational structures and behaviour* Management within the organization* Commercial hospitality, leisure and tourism in a service contextTaking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.
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Audience

First year hospitality, leisure and tourism degree and HND students; Professional courses (eg HCIMA) and industry practitioners.

 

Book information

  • Published: July 2003
  • Imprint: BUTTERWORTH HEINEMANN
  • ISBN: 978-0-7506-5782-2


Table of Contents

Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.