Competing in the global marketplaceBy
- Ruth Rentschler, Associate Professor and Executive Director, Centre for Leisure Management Research, Deakin University, Melbourne, Australia
- Anne-Marie Hede, Deakin University, Melbourne, Australia
Museums have moved from a product to a marketing focus within the last ten years. This has entailed a painful reorientation of approaches to understanding visitors as customers; new ways of fundraising and sponsorship as government funding decreases; and grappling with using the internet for marketing. This book brings the latest in marketing thinking to bear on the museum sector taking into account both the commercial issues and social mission it involves. Carefully structured to be highly accessible the book offers: * A contemporary and relevant and global approach to museum marketing written by authors in Britain, Australia, the United States, and Asia * An approach that reflects the particular challenges museums of varying sizes face when seeking to market an experience to a diverse set of stakeholders: audience; funders; sponsors and government. * A particular focus on museum marketing in the 'Information Age'* Major case studies at the beginning and end of each section of the book, and smaller case studies within chapters The hugely experienced author team, includes both leading academics and practitioners to ensure the book has broad appeal and is both relevant, innovative and progressive in approach. It will be essential reading for students in museum studies, non-profit marketing, and arts management and marketing. It will also be equally relevant for professionals working in and managing museums and galleries, heritage attractions and ministries of arts.
UG and PG (Levels 2 and 3) students in museum studies, non-profit marketing and arts management and marketing.
Practitioners in the field such as directors, curators and museum or gallery marketing managers and those working in heritage attractions, ministries of arts and culture, local government and regional museums.
Published: July 2007
Imprint: Butterworth Heinemann
- ForewordContributorsList of Tables and FiguresAbbreviationsPrefacePart A: Museums: marketing in the Global Marketplace Major Case Study: Dr Annette van den Bosch Marketing Quai Branley Paris Theme contributors Associate Professor Ruth Rentschler Deakin University Museum Marketing Then and Now Amelia Bartak Deakin University On-line marketing in the information age Michelle Loh and Wee Wen Liew Singapore Art Museum and Singapore University E-Marketing and Communication and the International TouristMajor Case Study: Dr Huong Le Vietnam Museum of EthnologyPart B: The Audience Experience in a leisure contextMajor Case Study: Shape Shifters: from edification to edutainment in the museum, Dr Leonie Lockstone, Victoria UniversityTheme contributors Dirk von Lehm Kings College University London Unpacking the Audience's Response: video-based field studies in museum and galleries. Alix Slater and Dr Stuart Davies University of Greenwich The genie in the lamp: realising the potential of UK museums Dr Pamm Kellett Deakin University Tennis from Mega Event to Attraction: Engaging spectators in the history of tennis Daragh OReilly UK Curating Popular Music Art and Artefacts: Exhibiting New Model Army's 25 Years of Punk/Rock CultureMajor Case Study: Dr Pamm Kellett Marketing sports museum collections Part C: Marketing, revenue and retailMajor Case Study: Dr Linda Young Deakin University Satisfying heritage museum visitors in house museums Theme contributors Associate Professor Sandra Mottner Western Washington University, USA Retailing and the museum Dr Anne-Marie Hede Deakin University Branding Stefan Toepfler, USA, and Volker Kirchberg Germany Museums, Merchandising and Marketing Dr Carol Scott Powerhouse Museum Doing a Brand AuditCase Study: Martha Phillips and Daragh OReilly UK Rethinking Art Museum 'Brands': A Cross-Disciplinary CritiquePart D: Museum Marketing CultureMajor Case Study: Associate Professor Ruth Rentschler Museum of Contemporary Art, Sydney, Markets itselfTheme contributors Dr Derrick Chong The rise and rise of museum marketing discourse Royal Holloway School of Management University of London Fiona McLean and Mark O'Neill Head of Glasgow Museums The Social Museum and its Implications for Marketing' Jonathan Sweet Deakin University Museum architecture and design: mediating the visitor experience Major Case Study: Marketing Indigenous Museums Megan Cardamone Deakin University (This might be able to become a theme contribution as it is quite long may need to write another case ourselves)Major Case Study: Associate Professor Sandra Mottner Collaborative marketing of American historical housesMajor Case Study: Suzette Major and Tamarisk Sutherland Te Papa and Tower Ltd PartnershipTools and Contacts Web sites, government instrumentalities, private museums, organisations and individuals who can help museum marketers find resources for the future BibliographyNotes on authorsIndex