Medical Office Administration

A Worktext

By
  • Brenda Potter, BS, CPC-I, CPC, Medical Administrative Program Director, Minnesota State Community & Technical College Moorhead, MN

To succeed in today’s medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter’s first-hand experience as an active instructor, Medical Office Administration: A Worktext, 2nd Edition combines instruction and application to help you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. It includes procedures to be used with Medisoft Version 14 which allows you to practice the day-to-day activities as if you were in an actual office setting. An optional upgrade package is available which includes a Medisoft Version 14 Student software CD (package ISBN: 978-1-4377-0315-3).

Paperback, 544 Pages

Published: March 2013

Imprint: Saunders

ISBN: 978-1-4377-2739-5

Contents

  • 1. The Career of a Medical Administrative Assistant

    2. The Health Care Team

    3. Medical Law

    4. Medical Ethics

    5. The Diverse Community of Patients

    6. Interpersonal Communications

    7. Appointment Scheduling

    8. Patient Reception and Registration

    9. Health Information Management

    10. Medical Billing

    11. Health Insurance

    12. Business Operations of the Medical Office

    13. Financial Management

    14. Human Resource Management

    15. Job Search Essentials


    Appendices

    I. Answers to Checkpoint Questions

    II. Procedure Competency Checklists

    III. Instructions for Medisoft Software

    IV. Medical Abbreviations

    Glossary

    Index

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