Maximising Performance in Insurance OperationsBy
- Julia Prichard
- Louis Jordan
Maximising performance in insurance operations is a practical guide to managing successful change programmes within the insurance industry. It shows large organisations how to become leading edge business performers using case studies and examples drawn from the authorsâ own unrivalled experience in the field. Key questions such as âHow much change is required?â are addressed and a structured programme tailored to the unique
problems of the insurance industry shows how organisations can move forward to maximise their potential with a minimum of risk.
The book sets out the criteria for achieving operational excellence and each chapter is supported by a case study showing how various organisations have dealt with the challenges and there are useful comments and invaluable
advice from the practitioners involved.
This book is essential reading for anyone involved in insurance or financial services and will be particularly useful for chief executives, operations directors and those in a line management role who have been charged with responsibility for securing the major benefits within their specific areas.
Hardbound, 224 Pages
Published: August 1999
Imprint: Woodhead Publishing
- Recognising the need for change; Improving profitability; Preparing for change; Realising all available benefits; Mobilising the rest of the organization; Conducting successful mergers; Establishing an effective insurance operation; Sustaining the benefits and continuous improvement.