Mastering Statistical Process Control
A Handbook for Performance Improvement Using SPC CasesBy
- Tim Stapenhurst, Director, The Sigma Consultancy, UK; previously Head of Management Science, BP Exploration and Senior Operations Research Analyst, Thorne-EMI, Project Leader, Anglo American Corporation
Manufacturing engineers, process controllers, production engineers, service managers, quality managers, operations researchers, across a wide range of industries and organizations from extraction to processing to manufacturing to finishing, and the service sector. Also a core element of study at undergraduate and graduate level on courses relating to manufacturing and management, particularly MBAs.
Published: May 2005
Imprint: Butterworth Heinemann
"SPC is a tremendously valuable tool for understanding the performance and capability of any process. We are using it as a basic building block in driving continuous improvement in the wide range of services we deliver. However, it can be very difficult to get managers and employees to buy into the concept and there is a real need for this practitioners "how to" book. It gives just enough theory to explain the "why" but concentrates on two important "hows" - how to construct charts and, more importantly, how to use them to drive performance improvement. Busy practitioners will appreciate the readable style as well as the case studies and I will certainly be recommending it to managers in my organisation." Ronald Skea, Organizational Development Manager, Dundee City Council