Managing Tourism CrisesBy
- Joan C Henderson, Associate Professor, Nanyang Business School, Nanyang Technological University, Singapore
In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions.Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas:· Political disturbance: the relationship between politics and tourism and political inspired tourism crises.· Social unrest: host-guest relations and tourists as targets of unrest· Economic instability: crises arising from fluctuating exchange rates and lack of investor confidence· Environmental conditions: natural disasters and health crises· Technological crises; transport accidents and crises arising from technical failure· Corporate crises. Human resource issues and questions of financeWith a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.
Level 3 of undergraduate degree courses in tourism where crisis management is taught either as a specific module or as part of related courses/modules, for example; Tourism Public Relations, Strategic Management of Tourism, Tourism Marketing, Tourism Management and Development. These modules are all likely to be electives at Level 2 or 3. Also, some areas of post graduate study, libraries and industry practitioners.
Published: October 2006
Imprint: Butterworth Heinemann
"Henderson has done a masterful job in outlining the various forms of tourism crises and presenting useful ideas and concepts in dealing with these crises. Both professionals and students of tourism science will find this book to be not only useful but a major edition to their tourism library. Anyone who is a practitioner of tourism or interested in the field as an academic subject would be wise to study this book carefully."-- Dr. Peter Tarlow, President, Tourism & More "Tourism Crises by Professor Joan Henderson is the first book that deals with tourism crises using a multidimensional approach. It covers all the main domains of tourism crises in a highly professional and comprehensive manner. This book is an excellent blend of tourism crisis theory and practice. Moreover, each chapter includes learning objectives, concept definitions, and review questions, which makes it a highly useful and, therefore, recommended book for students and practitioners alike." -- Dr. Yoel Mansfeld, Head, Center for Tourism, Pilgrimage & Recreation Research, University of Haifa, Israel.
- Chapter One: IntroductionChapter Two: Economic Tourism Crises Chapter Three: Political Tourism CrisesChapter Four: Terrorism and TourismChapter Five: Socio-Cultural Conflicts and TourismChapter Six: Environmental Tourism CrisesChapter Seven: Tourism and Health CrisesChapter Eight: Technological Failure and TourismChapter Nine: Commercial CrisesChapter Ten: Crisis, Tourism and Tourism Crisis Management