Managing Risks in Business

Proven Practices


  • Jerome Miller
  • Radford Jones

Managing Risks in Business, a 24-minute Proven Practices presentation, is designed for both large and small companies that wish to create a structured approach to preparedness, response, and recovery from a critical incident. Presenters Jerome P. Miller and Radford W. Jones discuss how to develop and train an Incident Management Team (IMT) to protect a private sector company during a critical incident. Critical incidents may be the result of a natural disaster or a criminal act, including a terrorist attack.

The presentation addresses the structure, responsibilities, and activities of an IMT and outlines the components of a critical incident management plan. It also addresses communication between the IMT and public sector emergency response agencies. Executives, security and risk management leaders, contingency planners, and operations managers can benefit from the practices described in this presentation, which can be used for professional self-development or group training.

Jerome Miller has served as a commander in the Detroit Police Department and as the senior manager of international and special security operations at Chrysler Corporation. Radford Jones is the former manager of global security and fire protection at Ford Motor Company and spent 20 years in the public sector with the U.S. Secret Service.

Managing Risks in Business is a part of Elsevier’s Security Executive Council Risk Management Portfolio, a collection of real world solutions and "how-to" guidelines that equip executives, practitioners, and educators with proven information for successful security and risk management programs.

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Executives; security and risk management leaders; contingency planners; operations managers; and educators who need to provide group training on the topic of corporate risk management


Book information

  • Published: March 2013
  • Imprint: ELSEVIER
  • ISBN: 978-0-12-416553-3

Table of Contents

What Is Critical Incident Management?

Examples of Critical Incidents

Main Objectives of Critical Incident Management

The Structured Critical Incident Response

Components of a Critical Incident Management Plan

What Is an Incident Management Team (IMT)?

Critical Incident Management Activities

Assessment and Containment

IMT Structure

Duties and Responsibilities of IMT Members

What Is a Corporate Crisis Management Team (CMT)?

IMT Interface with CMT and Public Emergency Response Agencies

Government Agency Standards

Incident Management for Small Companies

IMT Training Exercises