- Bob Johnson, A management consultant and trainer and author of the highly successful first edition of this text.
- Alan Hart, Lancaster and Morecambe College
Suitable for managers on Certificate in Management programmes or Part 1 of Diploma in Management Programmes accredited by BTEC or CNAA. Will support any competency-based management programmes, especially NVQ/SVQs.
Published: July 1998
Imprint: Butterworth Heinemann