Managing Client Care
By- Elizabeth Wywialowski, EdD, MS, BSN, CRRN, RN
Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity.
Paperback, 432 Pages
Published: November 2003
Imprint: Mosby
ISBN: 978-0-323-02482-2
Contents
- UNIT ONE: Understanding the Client Care Environment
1. Introduction to Client Care Management
2. Understanding the Context of Health Care
3. Supporting the Organization
4. Managing Time Purposefully
UNIT TWO: Managing Client Care
5. Managing Resources Cost Effectively
6. Developing Management Skills
7. Identifying and Resolving Conflicts
8. Receiving and Giving Change-of-Shift Reports
9. Transcribing Physician's "Orders"
UNIT THREE: Managing Others
10. Using Personal Strengths to Manage Others Creatively
11. Coordinating Care Provided by Nursing, Multidisciplinary and Interdisciplinary Groups
12. Supervising and Evaluating the Work of Others
13. Assigning and Delegating Client Care Activities
14. Conducting Client Care Conferences as a Management Tool
UNIT FOUR: Professional Development
15. Addressing Ethical and Legal Issues
16. Nurturing Professional Integrity
EPILOGUE: Managing Your Career
