Making IT Count

Strategy, Delivery, Infrastructure


  • Nancy Olson, Principal Consultant with InFact Consulting designing strategies and delivering e-business and ERP projects.
  • Leslie Willcocks, Andersen Professor of Information Management and E-Business at Warwick University Business School, UK.
  • Peter Petherbridge, Adjunct Professor at Swinburne University of Technology, Melbourne, and has over 25 years senior management experience in the IT industry, including with Coles Myer, and as CEO of Emerge, an e-business incubator.

'Making IT Count: from strategy to implementation' focuses on the practical elements of delivering Information Technology strategy. Studies regularly show that over half of Information Technology strategies are never implemented, or are unsuccessful in delivering the desired results, and that a significant percentage of strategies implemented were never in the original plans. The linkage between strategy development and delivery needs a very clear focus; this is the key topic that the authors address.The book highlights eight major fallacies in managing IT, and eighteen better practices. It then details how to draw up strategy, instigate navigation techniques and make sourcing decisions. Change and delivery are a major focus, as is infrastructure development. Caselets and full length case studies of organizations such as General Electric, Siemens, Colonial Mutual, Charles Schwab, Macquarie Bank, ICI, United Airlines, Norwich Union, Walgreens and Dell and have been included to show how strategies have been successfully implemented and managed.
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Senior IT management and consultants involved in, or responsible for, the development or governance of IT strategy and its implementation and on-going management.Business managers and executives. Academic programmes with a practitioner orientation including MBAs and degrees in computer science.


Book information

  • Published: August 2002
  • ISBN: 978-0-7506-4821-9

Table of Contents

Strategy, IT and the strange case of missing business value; Plotting the course: where we need to be; Baselining the enterprise; Putting the pieces together: getting IT from A to B; Dealing with the IT strategy navigation challenge; Delivering sourcing strategy for IT and eBusiness; Change and delivery (1): mobilizing the organization; Change and delivery (2): managing IT-based business innovation; Delivering business strategy: the criticality of infrastructure; Index.