Kinn

Kinn's The Administrative Medical Assistant

An Applied Learning Approach

Prepare for a successful career in medical assisting! Kinn’s The Administrative Medical Assistant, 8th Edition helps you learn the real-world administrative skills essential to working in the health care office. In-depth coverage ranges from professional behavior and interpersonal skills to billing and coding, electronic health records and management of practice finances. Written by administrative medical assisting expert Alexandra Adams, this classic resource also includes an Evolve companion website with exercises and activities, videos, review questions for the CMA and RMA certification exams, and an interactive portfolio builder.

Paperback, 608 Pages

Published: August 2013

Imprint: Saunders

ISBN: 978-1-4557-2677-6

Contents

  • Introduction

    1. Becoming a Successful Student
    2. The Healthcare Industry
    3. Unit One: Introduction to Medical Assisting

    4. The Medical Assisting Profession
    5. Professional Behavior in the Workplace
    6. Interpersonal Skills and Human Behavior
    7. Medicine and Ethics
    8. Medicine and Law
    9. Unit Two: Administrative Medical Assisting

    10. Computer Concepts
    11. Telephone Techniques
    12. Scheduling Appointments
    13. Patient Reception and Processing
    14. Office Environment and Daily Operations
    15. Written Communications and Mail Processing
    16. Unit Three: Health Information in the Medical Office

    17. The Paper Medical Record
    18. The Electronic Medical Record
    19. Health Information Management
    20. Privacy in the Physician’s Office
    21. Unit Four: Billing and Coding Procedures

    22. Basics of Diagnostic Coding
    23. Basics of Procedure Coding
    24. Basics of Health Insurance
    25. The Health Insurance Claim Form
    26. Professional Fees, Billing, and Collecting
    27. Unit Five: Financial and Practice Management

    28. Banking Services and Procedures
    29. Management of Practice Finances
    30. Medical Practice Management and Human Resources
    31. Medical Practice Marketing and Customer Service
    32. Unit Six: Assisting with Medical Specialties

    33. Emergency Preparedness and Assisting with Medical Emergencies
    34. Unit Seven: Career Development

    35. Career Development and Life Skills

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