Kinn

Kinn's The Administrative Medical Assistant with ICD-10 Supplement

An Applied Learning Approach

Prepare for a successful career in medical assisting! Kinn’s The Administrative Medical Assistant, 8th Edition helps you learn the real-world administrative skills essential to working in the health care office. In-depth coverage ranges from professional behavior and interpersonal skills to billing and coding, electronic health records and management of practice finances. Written by administrative medical assisting expert Alexandra Adams, this classic resource also includes an Evolve companion website with exercises and activities, videos, review questions for the CMA and RMA certification exams, and an interactive portfolio builder.

Paperback,

Published: November 2013

Imprint: Saunders

ISBN: 978-0-323-28974-0

Contents

  • Introduction
    1. Becoming a Successful Student
    2. The Healthcare Industry
    Unit One: Introduction to Medical Assisting
    3. The Medical Assisting Profession
    4. Professional Behavior in the Workplace
    5. Interpersonal Skills and Human Behavior
    6. Medicine and Ethics
    7. Medicine and Law
    Unit Two: Administrative Medical Assisting
    8. Computer Concepts
    9. Telephone Techniques
    10. Scheduling Appointments
    11. Patient Reception and Processing
    12. Office Environment and Daily Operations
    13. Written Communications and Mail Processing
    Unit Three: Health Information in the Medical Office
    14. The Paper Medical Record
    15. The Electronic Medical Record
    16. Health Information Management
    17. Privacy in the Physician’s Office
    Unit Four: Billing and Coding Procedures
    18. Basics of Diagnostic Coding
    19. Basics of Procedure Coding
    20. Basics of Health Insurance
    21. The Health Insurance Claim Form
    22. Professional Fees, Billing, and Collecting
    Unit Five: Financial and Practice Management
    23. Banking Services and Procedures
    24. Management of Practice Finances
    25. Medical Practice Management and Human Resources
    26. Medical Practice Marketing and Customer Service
    Unit Six: Assisting with Medical Specialties
    27. Emergency Preparedness and Assisting with Medical Emergencies
    Unit Seven: Career Development
    28. Career Development and Life Skills

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