IT Manager's Handbook

Getting your new job done


  • Bill Holtsnider, Senior Writer at ClickFox with more than 26 years of experience working in the computer industry.
  • Bill Holtsnider, Senior Writer at ClickFox with more than 26 years of experience working in the computer industry.
  • Brian Jaffe, Senior Vice President of Global IT, McCann-Erickson Advertising
  • Brian Jaffe, Senior Vice President of Global IT, McCann-Erickson Advertising

Many technical professionals are tossed into their new position of managing an IT department without enough training or experience — let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about managing – and managing other technical pros – before they decide.To compound the issue, most companies have become highly dependent on their IT departments for their day-to-day business operations — often including revenue generation — so the tasks are critical and the learning curve is steep.The IT Manager’s Handbook, 2nd edition provides essential information needed to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating technologies, administering compliance, and managing staff.
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New IT managers in all areas of specialty, including technical professionals who are wannabe IT managers.


Book information

  • Published: September 2006
  • ISBN: 978-0-12-370488-7


"The IT Manager's Handbook, 2nd Edition is a must-read for new IT leaders. The technology industry changes so rapidly that this edition will even be helpful to veteran IT leaders. The ever-changing world of technology challenges IT leaders to stay current; the authors do a great job of highlighting the changes in IT you need to know about. In a nutshell, the Handbook educates the reader on nearly every aspect of IT. Every IT manager needs to move aside a few technical manuals to make room for Holtsnider & Jaffe’s 2nd Edition, IT Manager's Handbook. They have captured the role of every IT Leader and their book should be mandatory for anyone moving into this position." --Jim Chilton – Vice President and CIO, SolidWorks Corporation "Had this book been available 10 years ago, it would have eased my transition from a purely technical role to a technology management role. Even after a number of years as an IT Manager, I found helpful insights in the first edition of this book and this second edition has added an expanded base of topics to help any new manager succeed. " --Brian McMann, Director, IT Systems, New Global Telecom "This book is a must-read for a new IT Manager. It is a comprehensive guide to assist the new manager perform the wide variety of job tasks within the organization that s/he will be facing. The seasoned IT Manager/CIO may already know the information presented, but there are sections that provide relevant information and excellent advice to address current issues. For both types of readers, excellent and useful references and resources are included at the end of each Chapter." -- Mark Landmann, Partner, Infusion Group LLC

Table of Contents

Chapter One1.1 Just What Does an IT Manager Do? 1.2 Managers in General1.3 The Strategic Value of the IT Department1.4 Develop an IT Strategy 1.5 Additional Resources Chapter Two2.1 Keeping Employees Focused 2.2 Avoiding Burnout 2.3 Employee Training 2.4 Performance Reviews 2.5 Additional Resources Chapter Three3.1 Why IT Managers Need to Deal with Hiring People 3.2 Write a Position Description 3.3 Recruiters 3.4 Selecting Candidates 3.5 Outsourcing and Offshore Outsourcing 3.6 Additional Resources Chapter Four4.1 Projects and “Project Management”: A Quick Overview 4.2 Phase One: Scope the Project 4.3 Phase Two: Develop a Project Plan 4.4 Phase Three: Launch the Project 4.5 Phase Four: Track the Project’s Progress4.6 Phase Five: Close Out the Project 4.7 Decision-Making Techniques 4.8 What to do If/When the Project Gets Off Track 4.9 Useful Project Management Techniques 4.10 Funding Projects 4.11 Multiple Projects: How to Juggle Well 4.12 Dealing with Non-IT Departments on a Project4.13 Additional Resources Chapter Five5.1 The First Day 5.2 The First Month 5.3 Two IT Departments – What Happens If Your Company Merges with Another?5.4 Additional Resources Chapter Six6.1 The Budgeting Process 6.2 The Difference between Capital vs. Operating Expense Items 6.3 Lease versus Buy: Which One Is Better? 6.4 Other Budgeting Factors to Consider 6.5 Additional Resources Chapter Seven7.1 Dealing with Vendors 7.2 Key Evaluation Metrics 7.3 Getting Current Information 7.4 Purchasing Sources 7.5 Additional Resources Chapter Eight8.1 The Importance of Compliance to IT 8.2 The Rules 8.3 How to Comply with the Rules 8.4 Hidden Benefits of Complying with the Rules8.5 Methodologies and Frameworks 8.6 It’s Not Just Regulatory Compliance 8.7 Additional References Chapter Nine9.1 The Technical Environment 9.2 Understanding the User Environment 9.3 TCO and Asset Management 9.4 Standards 9.5 Technology Refreshing 9.6 Additional Resources Chapter Ten10.1 Operations Center 10.2 Multiple Environments 10.3 Scheduling Downtime 10.4 Change Management 10.5 Additional References Chapter Eleven11.1 Data Center 11.2 The Cable Plant 11.3 Additional Resources Chapter Twelve12.1 OSI Model 12.2 IP Addressing 12.4 Wide Area Networks (WANs) 12.5 Remote Access 12.6 Network Management 12.7 Voice and Data Convergence 12.8 Additional Resources Chapter Thirteen13.1 A Quick Note on How We Got Here 13.2 Managing Security 13.3 Security Solutions and Technologies 13.4 Types of Threats 13.5 Some Security Stories 13.6 Stay Informed 13.7 Additional Resources Chapter Fourteen14.1 Types of Software 14.2 Operating Systems 14.3 Open Source 14.4 Managing Software 14.5 Additional Resources Chapter Fifteen15.1 E-mail 15.2 Directory Services 15.3 Enterprise Resource Planning 15.4 Additional Resources Chapter Sixteen16.1 Managing the Data 16.2 Disk Storage Technology 16.3 Tape Storage and Backup 16.4 Information Lifecycle Management 16.5 Additional Resources Chapter Seventeen17.1 Value of Help Desks 17.2 Components a Help Desk 17.3 Call Tracking 17.4 Staffing 17.5 Service Level Agreements 17.6 User Training 17.7 Additional Resources Chapter Eighteen18.1 The Internet 18.2 Corporate Websites 18.3 Intranets 18.4 Creating and Managing Websites 18.5 E-commerce 18.6 Additional Resources Chapter Nineteen19.1 User Equipment Issues You’ll Face 19.2 Desktops 19.3 Laptops, Handhelds and Other Portable Equipment 19.4 Additional Resources Chapter Twenty20.1 Defining the Scope 20.2 Create a Disaster Recovery Plan 20.3 A Word About Business Continuity 20.4 The Hidden Benefits of Good Disaster Recover Planning 20.5 Additional Resources