ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard
Using the standards as a framework for business improvementBy
- David Hoyle, International management consultant with over 30 years' experience in quality management
Quality Managers; Quality Auditors; Business Managers and Analysts; Quality and Business Consultants for manufacturing and service organisations; IT specialists; Directors of SMEs; Training and education sectors; Members of quality organizations and associations, including the Chartered Quality Institute (CQI) in the UK and the American Society of Quality (ASQ) in the US.
Published: May 2009
Imprint: Butterworth Heinemann