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Professional Communication Skills for Nurses

By

  • Elizabeth Arnold, PhD, RN, PMHCNS-BC, Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MD
  • Kathleen Boggs, PhD, FNP-CS, Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, NC

This is a Pageburst digital textbook; Acclaimed for its strong theoretical framework and consistent organization, Arnold and Boggs' Interpersonal Relationships: Professional Communication Skills for Nurses, 6th Edition, remains the definitive resource in developing effective communication with clients, families, and colleagues in order to achieve treatment goals in health care. This two-time AJN Book of the Year award-winner is thoroughly updated and includes current references describing how to modify communications strategies for various populations and situations including children, the elderly, end of life, health teaching, stress, crisis, and colleagues. Two new chapters address issues in contemporary health care related to promoting health safety and supporting continuity of care. Not only does this book present proven communications strategies and principles in nursing, psychology, and related theoretical frameworks, but also it challenges you to apply these strategies and principles to numerous exercises and practical nursing case studies. Written in terms of the nurse-client relationship, the cutting-edge communications strategies presented are key for nursing students and professional nurses.
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Book information

  • Published: November 2010
  • Imprint: SAUNDERS
  • ISBN: 978-1-4557-3686-7


Table of Contents

PART I: CONCEPTUAL FOUNDATIONS OF NURSE-CLIENT RELATIONSHIPS

1. Theoretical Perspectives and Contemporary Issues

2. Professional Guides to Action in Interpersonal Relationships

3. Clinical Judgment: Applying Critical Thinking and Ethical Decision Making

PART II: THE NURSE-CLIENT RELATIONSHIP

4. Self-Concept in the Nurse-Client Relationship

5. Structuring the Relationship

6. Bridges and Barriers in the Therapeutic Relationship

7. Professional Nursing Roles in Therapeutic Relationships

8. Communicating with Clients Experiencing Loss and Grief

PART III: THERAPEUTIC COMMUNICATION

9. Communication Styles

10. Developing Therapeutic Communication Skills

11. Intercultural Communication

12. Communicating in Groups

13. Communicating with Families

14. Resolving Conflict Between Nurse and Client

15. Health Promotion and Client Learning Needs

16. Health Teaching in the Nurse-Client Relationship

PART IV: RESPONDING TO SPECIAL NEEDS

17. Communicating with Clients Experiencing Communication Deficits

18. Communicating with Children

19. Communicating with Older Adults

20. Communicating with Clients in Stressful Situations

21. Communicating with Clients in Crisis

PART V: PROFESSIONAL ISSUES

22. Communicating for a Safe Environment  NEW!

23. Communicating with Other Health Professionals

24. Communicating for Continuity of Care  NEW!

25. Documentation in the Age of the Electronic Health Record

26. Communication at the Point of Care: Application of e-Health Technologies

Glossary

Index