Health Professional and Patient Interaction


  • Ruth Purtilo, PhD, FAPTA, Professor Emerita of Ethics, MGH Institute of Health Professions, Boston, MA; John Marsh Visiting Professor, University of Vermont, Burlington, VT
  • Amy Haddad, PhD, RN, Professor, Center for Health Policy and Ethics, Department of Pharmaceutical and Administrative Sciences, School of Allied Health Professions, Creighton University Medical Center, Omaha, NE
  • Regina Doherty, OTD, OTR/L, FAOTA, Associate Professor, Occupational Therapy Department, School of Health and Rehabilitation Sciences, MGH Institute of Health Professions, Boston, MA; Senior Occupational Therapist, Massachusetts General Hospital, Boston, MA

Covering strategies for effective communication, Health Professional and Patient Interaction, 8th Edition provides the tools to help you establish positive patient relationships built on respect. Practical examples and scenarios show how to apply respect and professionalism to patients of various ages and levels of impairment. New to this edition is an Evolve companion website with video clips and simulation activities, each showing the principles of respectful interactions between health care professionals and patients. Written by an expert author team of Ruth Purtilo, Amy Haddad, and Regina Doherty, this resource addresses respect in the context of different practice settings, a diverse society, and difficult situations.
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Book information

  • Published:
  • Imprint: SAUNDERS
  • ISBN: 978-1-4557-4880-8


"The book is very in-depth and is based on the idea of respect being the cornerstone of every interaction...This book is immensely valuable if like me you feel you could improve your communication skills and your actions in the environment you work in."

In Touch, January 2014

Table of Contents

Part I: Creating a Context of Respect
1. Respect: The Difference it Makes                                               
2. Respect in the Organizational Settings of Health Care                 
3. Respect in a Diverse Society                                          
Part II: Respect for Yourself
4. Respect for Yourself during Your Student Years                                  
5. Respect for Yourself in Your Professional Capacity                                
Part III: Respect for the Patient’s Situation
6. Respect for Challenges Facing Patients                                                                            
7. Respect for the Patient’s Significant Relationships                      
Part IV: Respect through Communication
8. The Patient’s Story                                                                        
9. Respectful Communication in an Information Age                               
Part V: Components of Respectful Interaction
10. Professional Relatedness Built on Respect                                
11. Professional Boundaries Guided by Respect                                        
NEW! Part VI: Some Special Challenges                          
12. Respectful Interaction When the Patient is Dying  
13. Respectful Interaction in Difficult Situations    
Part VII: Respectful Interaction Across the Life Span
14. Respectful Interaction: Working with Newborns, Infants, Toddlers, or Preschoolers   
15. Respectful Interaction: Working with Children and Adolescents                                                                     
16. Respectful Interaction: Working with Adults            
17. Respectful Interaction: Working with Older Adults