Handbook of Hospitality Operations and IT
Edited by- Peter Jones, Associate Dean (International) and ITCA Chair of Production and Operations Management, Faculty of Management & Law, University of Surrey, UK
Handbook of Hospitality Operations and IT provides an authoritative resource forcritical reviews of research into both operations and IT management. Internationallyrenowned scholars provide in-depth essays and explanations of case studies, to illustratehow practices and concepts can be applied to the hospitality industry.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
Audience
Undergraduate students, graduate students (both MS and PhD), active researchers, sophisticated industry managers, and graduate course instructors
,
Published: June 2008
Imprint: Butterworth Heinemann
ISBN: 978-0-7506-8753-9
Contents
- Operations Management theory (Jones); Hospitality systems (Ball); The Servicescape (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (OConnor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)
