Front Office Management for the Veterinary Team book cover

Front Office Management for the Veterinary Team

A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!

Paperback, 496 Pages

Published: July 2014

Imprint: Saunders

ISBN: 978-0-323-26185-2


  • Part I: Veterinary Practice as a Business
    1. Veterinary Health Care Team Members
    2. The Receptionist Team
    3. Team Leadership (adds NEW information on leadership, empowerment and delegation, communication strategies, and conflict management)
    4. Veterinary Ethics and Legal Issues
    5. Human Resources (adds NEW information on hiring, employee manuals, job descriptions, code of conduct, payroll, and termination)
    6. Stress, Burnout and Compassion Fatigue
    7. Practice Design
    8. Technology in the Office
    9. Outside Diagnostic Laboratory Services
    10. Marketing (adds NEW information on social media, e-newsletters, blogs, iPhone search, apps, and marketing programs)

    Part II: Client Communications
    11. Client Communication and Customer Service
    12. Interacting with a Grieving Client

    Part III: Veterinary Practice Systems
    13. Appointment Management Systems
    14. Medical Records Management
    15. Inventory Management (adds NEW information on Paretos theory, lead time, turnover rate, reorder quantity, bulk purchase, and benchmarks)
    16. Controlled Substances
    17. Logs
    18. Accounts Receivable
    19. Pet Health Insurance and Wellness Programs  UPDATED!
    20. Finance Management (adds NEW information on service pricing, Bayer veterinary care usage study, and discounting)
    21. Safety in the Veterinary Practice
    22. Security

    Part IV: Clinical Assisting in the Veterinary Practice
    23. Clinical Assisting
    24. Calculations and Conversions
    25. Professional Development


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