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Front Office Management for the Veterinary Team

By
  • Heather Prendergast, BS, AS, RVT, CVPM, Certified Practive Manager, Jordana Veterinary Clinic, Las Cruces, New Mexico

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions!

Paperback, 488 Pages

Published: May 2010

Imprint: Saunders

ISBN: 978-1-4377-0446-4

Contents

  • Part I: Veterinary Practice as a Business

    1. Veterinary HealthCare Team Members

    2. The Receptionist Team

    3. Team Management

    4. Veterinary Ethics and Legal Issues

    5. Human Resources

    6. Stress and Burnout

    7. Practice Design

    8. Technology in the Office

    9. Outside Diagnostic Laboratory Services

    11. Marketing

    Part II: Communication Management

    11. Client Communications

    12. Interacting with a Grieving Client

    Part III: Veterinary Practice Systems

    13. Appointment Management Systems

    14. Medical Records Management

    15. Inventory Management

    16. Controlled Substances

    17. Logs

    18. Accounts Receivable

    19. Pet Health Insurance

    20. Preparing and Maintaining a Budget

    21. Occupational Hazards and Safety Issues

    22. Security

    Part IV: Clinical Assisting in the Veterinary Practice

    23. Clinical Assisting

    24. Calculations and Conversions

    25. Professional Development

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