- Peter Jones, IFCA Professor of Production and Operations Management, University of Surrey, UK
HND/undergraduate students on hospitality management, catering and associated degrees. Libraries, practitioners and consultants
Published: January 2004
Imprint: Butterworth Heinemann
"Peter Jones' book is essential reading for students, instructors, researchers and industry practitioners wishing to better understand the complex challenges facing flight catering." Professor Larry Dwyer, Qantas Professor of Travel and Tourism Economics, University of New South Wales, Australia. "Flight catering reaches the heights of Peter Jones' other informative and well-written books and should be essential reading for students, educators, practitioners and others interested in airline foodservice operations." Stephen Ball, Reader in Hospitality Management, Sheffield Hallam University, UK. "Flight Catering is an invaluable resource for managers and students of airline catering operations. It is a must reading for those in the catering business who want to achieve successful customer service while attaining high profitability." Abraham Pizam, Professor and Dean, Rosen School of Hospitality Management, University of Central Florida.