A Consultant's Guide to Enterprise Content Management


  • Todd Groff, Consultant, IBM's Business Consulting Services, Henryetta, OK, USA
  • Thomas Jones, Consultant, IBM's Business Consulting Services, Okmulgee, OK, USA

FileNet is the world's leading enterprise content management system. Established in 1982, FileNet practically invented the field of Enterprise Office Document Imaging Systems. FileNet's Image Services is the industry's leading provider of high-volume systems for storing, retrieving, and managing document images, transactional content, workflows, web contents, and other business objects. More than 3,700 organizations worldwide have implemented FileNet systems to provide content management services that are scalable, highly available, and provide strong disaster recovery capabilities. They have provided solutions for 81 of the Fortune 100 companies. Unfortunately, despite an open and modular design that runs on the majority of enterprise computing platforms, FileNet's products suffer from a dearth of independently produced knowledge resources. This book has been written to fill that information void and provide wider understanding of this complex and powerful set of products to enterprise level decision makers, project managers, and technicians. In addition, the book provides general knowledge on how to use existing document imaging and/or document management systems to provide advanced knowledge management functions.
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IT managers and directors responsible for enterprise content management systems, project managers charged with developing enterprise wide solutions to content, document and knowledge management challenges or overseeing implementation of FileNet


Book information

  • Published: June 2004
  • ISBN: 978-0-7506-7816-2

Table of Contents

Table of ContentsIntroduction CHAPTER 1FileNet IMAGING OVERVIEWWhat This Book is About FileNet Company Background Technology Overview Toolsets vs. Out-of-the-Box Solutions Imaging, Document Management or KM CHAPTER 2FileNet PRODUCTS & SERVICES The Company Behind the Curtain FileNet ValueNet Partners & CS&S Professional Services Disaster Recovery Hot Site Services FileNet Education CHAPTER 3FileNet RISKS & OPPORTUNITIES Organizational Change The Sarbanes-Oxley Act of 2002 The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Informational Responsibilities Optical Vs. Magnetic Storage Centralized Vs. Decentralized Capture Disaster Recovery Lost Cost of Paper Retrieval Content Management’s Impact on Attention Intellectual Assets Records Retention CHAPTER 4FileNet IMPLEMENTATIONContent Management vs. Process Voodoo Informational Repositories FileNet Replication Options Specialty Equipment Considerations Project Planning Overall Project Estimates and TCO CHAPTER 5FileNet INTEGRATION Integrating Systems, Applications and Processes Integrating FileNet with Existing Systems Web Integration ERP Integration Workflow Analysis All Integrations Depend on Metadata CHAPTER 6FileNet ADMINISTRATIONProfiting From Your Organization’s Experience FileNet Administrator Duties UNIX Administrative Tools and Resources Typical FileNet System Structure Client Installation and Administration CHAPTER 7FileNet & KMKM, Culture and Content Catalyst Management for Actionable Knowledge Shared Abstraction = Common Ground FileNet – Improving Attention and Retention Applying Learning to Organizational Processes Using Workflows to Add Structure to Data CHAPTER 8FileNet & ERPEnterprise Resource Planning Document Warehouse for SAP Client Integration Archiving with FileNet CHAPTER 9FUNDING & FileNetProjecting the Cost Funding Strategies Imaging Capture Center Operations Funding Through Sarbanes-Oxley Compliance