Enterprise Information Portals and Knowledge ManagementBy
- Joseph M. Firestone, Ph.D., Vice President and Chief Knowledge Officer, Executive Information Systems, Inc.; Executive Vice President, Education, Research and Membership, Knowledge Management Consortium International (KMCI), Alexandria, VA
Corporate executives and consultants in the knowledge community and general management.
Published: September 2002
Imprint: Butterworth Heinemann
"No one understands Enterprise Information Portals better than Joe Firestone. This thorough examination of their development, architecture and functionality and features is a priceless tool for business managers and IT professionals alike. Furthermore, Firestone's discussion of knowledge and knowledge management is an invaluable contribution to the literature." - Hugh McKellar, executive editor, KMWorld Magazine "Joe Firestone is without a doubt the leading global authority on enterprise information portals, knowledge portals, and the use of technology, in general, for knowledge management in business. What makes his perspective so compelling is the persuasive way in which he makes the distinction between knowledge management (the management process) and knowledge processing (the social process) and the careful manner in which he shows how technology can be applied to both of them. Along the way, he also manages to avoid the all-too-common practice of re-naming older, existing applications and technologies with the newer, more fashionable moniker of 'KM.' Knowledge management is not the same thing as document management, content management, data warehousing, imaging, help desk management, or any of the other countless applications it's constantly being confused with, as Firestone clearly demonstrates. And so here at last is a forceful, authoritative, and far-reaching statement of what knowledge processing and KM truly are, what they mean to business, and how technology can be used to support them both. Read this book -- a watershed event in KM -- written by a man who is arguably the KM thought leader's thought leader, and it will open your eyes to the real possibilities of what KM-related technologies can do for you and your organization." - Mark W. McElroy, President and CEO, Macroinnovation Associates, LLC; President, Knowledge Management Consortium International (KMCI)