Enabling End-Users book cover

Enabling End-Users

Information Skills Training

This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided.

Paperback, 160 Pages

Published: March 2005

Imprint: Chandos Publishing

ISBN: 978-1-84334-108-6


  • …this book is recommended for all those libraries with an interest in preparing end user programs, especially when preparing guidelines for online materials., Education Libraries
    Ann Poyner’s book is certainly practical., Library Review


  • Seeking information; Identifying key issues; The information professional as educator; The searching process and searching techniques; Preparing training materials; One-to-one tuition; The group training experience; Electronic resources and the computer gateway.


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