Electronic Health Records book cover

Electronic Health Records

Understanding the Medical Office Workflow

Learn important front office, back office, and clinical EHR skills - all from one book! Using detailed pictures and easy-to follow explanations, this helpful resource teaches you how to perform a wide range of tasks using modern medical office software and electronic health records (EHRs). Specifically, you’ll learn how to add new patients, schedule appointments, contact providers, discharge patients, process referrals, bill, code, process refunds, chart patient data, and much more to fully prepare you for work in today’s medical office environment. Includes online access to Medtrak Systems.

Paperback, 544 Pages

Published: August 2012

Imprint: Saunders

ISBN: 978-1-4557-5022-1


    1. Introduction to the Electronic Health Record
    2. Medical Clinic Workflow
    3. Adding Patients
    4. Helpful Tips and Navigation
    5. Attaching Payers to a Patient
    6. Scheduling
    7. Patient Registration
    8. Clinic Status Screen
    9. Nursing Intake
    10. Initial Contact (Physician)
    11. Open Orders Processing
    12. Out the Door (Overview)
    13. Additional Orders (Physician)
    14. Referrals (Physician)
    15. Diagnosing (Physician)
    16. Patient History and Physical Exam (Physician)
    17. Prescribing (Physician)
    18. Aftercare Instructions (Physician)
    19. Evaluation and Management (Physician)
    20. Nursing Discharge
    21. Payment Collection (Front Desk)
    22. Pending Results
    23. Unbilled Charges
    24. Posting Charges to a Bill
    25. Printing Bills
    26. Payment Processing
    27. Accounts Receivable
    28. Collection Activity
    29. Refunds

    Appendix A: Front Desk Case Studies

    Appendix B: Clinical Case Studies

    Appendix C: Administrative and Charting Case Studies

    Appendix D: Billing and Coding Case Studies



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