Electronic Health Records: Understanding the Medical Office Workflow

Rick Schanhals, BSE, University of Michigan, College of Engineering President, MedTrak Systems, Inc. North Muskegon, Michigan

Learn important front office, back office, and clinical EHR skills - all from one book! Using detailed pictures and easy-to follow explanations, this helpful resource teaches you how to perform a wide range of tasks using modern medical office software and electronic health records (EHRs). Specifically, youll learn how to add new patients, schedule appointments, contact providers, discharge patients, process referrals, bill, code, process refunds, chart patient data, and much more to fully prepare you for work in todays medical office environment. Includes online access to Medtrak Systems.

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Paperback, 544 Pages

Published: August 2012

Imprint: Saunders

ISBN: 978-1-4557-5022-1

1. Introduction to the Electronic Health Record
2. Medical Clinic Workflow
3. Adding Patients
4. Helpful Tips and Navigation
5. Attaching Payers to a Patient
6. Scheduling
7. Patient Registration
8. Clinic Status Screen
9. Nursing Intake
10. Initial Contact (Physician)
11. Open Orders Processing
12. Out the Door (Overview)
13. Additional Orders (Physician)
14. Referrals (Physician)
15. Diagnosing (Physician)
16. Patient History and Physical Exam (Physician)
17. Prescribing (Physician)
18. Aftercare Instructions (Physician)
19. Evaluation and Management (Physician)
20. Nursing Discharge
21. Payment Collection (Front Desk)
22. Pending Results
23. Unbilled Charges
24. Posting Charges to a Bill
25. Printing Bills
26. Payment Processing
27. Accounts Receivable
28. Collection Activity
29. Refunds
Appendix A: Front Desk Case Studies
Appendix B: Clinical Case Studies
Appendix C: Administrative and Charting Case Studies
Appendix D: Billing and Coding Case Studies
Index

Electronic Health Records: Understanding the Medical Office Workflow

Contents