Effective Interaction with Patients
By- Ann Faulkner, PhD, MLitt, DipEd, MA(Hons), SRN, Professor of Communication Studies in Health Care; Consultant, Trent Palliative Care Centre, Sheffield, UK
This short and readable book is a practical guide to communication skills. It uses a case study approach to illustrate good communication. It does not provide a theoretical base, but the new Second Edition contains further reading than the previous edition for the more academically minded reader.
Paperback, 220 Pages
Published: October 1997
Imprint: Churchill Livingstone
ISBN: 978-0-443-05876-9
Contents
- The Need for Effective Interaction. Preparing for an Assessment Interview. Setting the Agenda. The Skills of Interviewing. Non-Verbal Interaction. Structure and Focus. Giving Information. Breaking Bad News. Handling Emotion. Plans for Care. Dynamic Interaction: Process and Costs. Summary. Further Reading. Videotapes
