Crisis Information Management

Communication and Technologies

Edited by

  • Christine Hagar, Dominican University, USA

This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as the Haiti earthquake and Hurricane Katrina, and 9/11 and human-made crises, such as the recent political disruption in North Africa and the Middle East, have demonstrated that there is a great need to understand how individuals, government, and non-government agencies create, access, organize, communicate, and disseminate information within communities during crisis situations. This edited book brings together papers written by researchers and practitioners from a variety of information perspectives in crisis preparedness, response and recovery.
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Information scientists, librarians, knowledge managers, crisis information managers, government, state and local emergency management officials, disaster and emergency policy makers, non-governmental organizations and their teams, and disaster researchers. Faculty and students of information science, information management, information systems, library science, and knowledge management.


Book information

  • Published: November 2011
  • Imprint: Chandos Publishing
  • ISBN: 978-1-84334-647-0


These post-crisis reports describe information and communication lessons learned from disasters where there are myriad challenges to be overcome., Online Information Review

Table of Contents

The effects of continual disruption: Technological resources supporting resilience in regions of conflict; Law enforcement agency adoption and use of Twitter as a crisis communication tool; Promoting structured data in citizen communications during disaster response: An account of strategies for diffusion of the ‘Tweak the Tweet’ syntax; Heritage matters in crisis informatics: How information and communication technology can support legacies of crisis events; Information needs and seeking during the UK 2001 foot-and-mouth crisis; The Ericsson Response - a ten year perspective: In the light of experience; Information systems in crisis; Community media and civic action in response to volcanic hazards; Public libraries and crisis management: Roles of public libraries in hurricane/disaster preparedness and response; Academic libraries in crisis situations: Roles, responses, and lessons learned in providing crisis-related information and services.