An Update for the Internet Age, Second EditionEdited by
- Randolph Bias
- Deborah Mayhew
Usability professionals and others who serve in this role, including user interface designers, information architects, or software or web development managers.
Paperback, 640 Pages
Published: April 2005
Imprint: Morgan Kaufmann
"HCI professionals will repeat quotes with statistics, learn from case studies, and copy chapters for their managers. Thorough & thoughtful, practical & actionable-- readers will be able to put the ideas to work immediately!" âBen Shneiderman, University of Maryland "Cost-Justifying Usability" delivers much more than the promise of its title. Each chapter is worth the price of admission! I found more useful ideas and creative thinking in this book than I've come across in one place in years. Moreover, the collection of articles goes far beyond what the book title might suggest: it not only offers the definitive treatment of determining ROI for usability, but also provides a complete overview of usability considerations for getting you there. From specific calculations to help you with extending the business case, to introducing ethnography into the product development process, Cost Justifying Usability offers a treasure of gems for every user-centered design professional." âDominick J. Dellino, Director of User Research and Testing, Washington Mutual