Conflict Management for Security Professionals book cover

Conflict Management for Security Professionals

Effectively resolving conflict prevents violence, reduces incidents, improves productivity, and contributes to the overall health of an organization. Unlike the traditionally reactive law enforcement approach to resolving conflict, Conflict Management for Security Professionals provides a proven, reliable, business-focused approach that teaches security personnel to diffuse situations before they escalate when dealing with uncooperative, dangerous, or violent individuals.

Covering everything from policies and procedures to security tactics and business impact, Conflict Management for Security Professionals uniquely addresses conflict resolution from a security perspective for managers, policy makers, security officials, or anyone else who interacts with people every day. This book helps organizations create and maintain safe environments without interfering with their ability to remain profitable, competitive, and relevant.

Corporate security directors and managers, law enforcement officers, organizational security and safety policymakers, risk managers, security consultants, security management college students, security officer supervisors, and other security staff.

Paperback, 170 Pages

Published: October 2013

Imprint: Butterworth Heinemann

ISBN: 978-0-12-417196-1


  • Part I Principles of Conflict Resolution in an Organizational Environment
    Chapter 1 Introduction
    Chapter 2 The Business Focused Community
    Chapter 3 Employing Organizational Safety Models
    Chapter 4 Presenting a Professional Image
    Chapter 5 Protecting Your Reputation
    Part II Conflict Resolution Policies and Procedures
    Chapter 6 Policies and Procedures on Conflict and Violence
    Chapter 7 Policies and Procedures on Use of Force
    Part III “People” as Part of a Conflict Resolution Strategy
    Chapter 8 Involving People in Conflict Resolution Roles
    Chapter 9 The Role of Training and Training Standards
    Part IV Implementing Conflict Resolution Strategies
    Chapter 10 Physical Strategies
    Chapter11 Verbal Strategies
    Chapter12 Security Staff Accountability


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