Configuration Management Metrics book cover

Configuration Management Metrics

Configuration Management (CM) has become a key strategy for successful manufacturing companies. Controlling the design documentation throughout its lifecycle and knowing what is in the product is imperative for quickly moving a new product to the marketplace, identifying and making necessary changes as fast as possible. CM is similarly important to efficient, high quality and low cost supply chain and production processes. It is also critical to maintenance, repair, retrofit, service parts provisioning as well as the elephant in the room – liability protection. Fast, accurate, efficient, documented, measured and well understood Configuration Management is also critical to profitability.

Frank Watts' Configuration Management Metrics gets engineers and managers up and running with Configuration Management measurement, reporting and benchmarking strategies designed to deliver world-class manufacturing outcomes.

About the Author
Frank Watts is a consultant with nearly 50 years of industrial and consulting experience.  He has founded his own company to specialize in Configuration Management. Mr. Watts has guided the development of the engineering change control process at many companies, making significant contributions to improve new product release processes, install MRP/ERP systems and new numbering systems, and help companies attain a single BOM database, and guide reengineering of the Configuration Management processes.  He is author of three editions of the Engineering Documentation Control Handbook

Engineering designers and managers; anyone involved in configuration management functions

Paperback, 280 Pages

Published: September 2009

Imprint: William Andrew

ISBN: 978-0-08-096445-4


  • Acknowledgements


    Chapter 1 Introduction

    • What is CM?
    • Setting the stage for innovation
    • Bridge the gap
    • CM processes
    • Why is measurement important
    • Importance/urgency of metrics
    • CM process ladder
    • Process quality

    Chapter 2 Metrics and process requirements

    • Timeliness of reporting
    • The first step to improvement
    • Not enough data/too much data
    • Metric formats
    • Thru-put time
    • Frequency of reporting
    • Policy and procedure requirements
    • Work in process and thru-put time
    • Getting management's attention
    • Management champion
    • Training metrics
    • Setting goals
    • Tooting your horn
    • Facts database
    • Benchmarking
    • Benchmarking survey – general

    Chapter 3 New item release

    • Release standards, definition and rules
    • New product time to market
    • Release process flow diagram
    • Release activity data
    • Release activity summary
    • Release – sorting out what's important
    • Development process case study
    • Release in lead time
    • Release time benchmarks
    • Support and manufacturing process documents
    • Other engineering release metrics
    • Release process quality
    • Release phase status
    • Benchmarking survey – release process

    Chapter 4 Order entry and fulfillment

    • Order entry process
    • Order fulfillment
    • Promise to deliver
    • Make to order
    • Design to order
    • Make to print
    • Make to stock
    • Order entry and fulfillment process quality

    Chapter 5 Bill of material (BOM) process

    • BOM process standards
    • Part number assignment
    • Item master file
    • Multiple BOMs
    • BOM reconciliation and correction
    • New product BOM status
    • BOM levels
    • Benchmarking survey – BOM process

    Chapter 6 Request process

    • Request process standards
    • Request flow diagram
    • Request action items list
    • Request process time metrics
    • Request rejection is OK
    • Benchmarking survey – request process

    Chapter 7 Ancillary processes

    • Deviations
    • Deviation standards
    • Deviation to make a fast change
    • Service parts
    • Publications
    • Failure reporting

    Chapter 8 Change cost

    • Benchmarking survey – change cost
    • Cost standards
    • Average cost of a change
    • Payback
    • Market demand
    • Cost metric and application
    • Real cost reductions
    • Other possible cost metrics
    • Bottom line

    Chapter 9 Change process

    • Change standards
    • Interchangeability
    • Change class
    • Change control process flow
    • Engineering phase
    • Technical release/point of no return
    • Configuration Management phase
    • Manufacturing phase
    • Change process summary
    • Case study
    • Engineering phase metrics
    • Point of no return metrics
    • CM phase metrics
    • Manufacturing phase metrics
    • Total change process time
    • Change process quality
    • Benchmarking survey – change process

    Chapter 10 Field changes

    • Field change standards
    • Field change process flow
    • Field change order metrics
    • Field installation performance
    • Field change volume
    • Benchmarking survey – field changes

    Chapter 11 Definitions

    • Data dictionary
    • Acronyms and terms
    • Summary
    • List of figures
    • List of tables
    • Index


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