Configuration Management Metrics


  • Frank B. Watts, EC3 Corp, Winter Park, CO, USA

Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit - the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.
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Engineering designers and managers; anyone involved in configuration management functions


Book information

  • Published: September 2009
  • ISBN: 978-0-08-096445-4

Table of Contents

AcknowledgementsPrefaceList of figuresList of tablesChapter 1 Introduction What is CM? Setting the stage for innovation Bridge the gap CM processes Why is measurement important Importance/urgency of metrics CM process ladder Process qualityChapter 2 Metrics and process requirements Timeliness of reporting The first step to improvement Not enough data/too much data Metric formats Thru-put time Frequency of reporting Policy and procedure requirements Work in process (WIP) and thru-put time Getting management’s attention Management champion Training metrics Setting goals Tooting your horn Facts database Benchmarking Benchmarking survey - generalChapter 3 New item release Release standards, definition and rules New product time to market Release process flow diagram Release activity data Release activity summary Release - sorting out what’s important Development process case study Release in lead time Release time benchmarks Support and manufacturing process documents Other engineering release metrics Release process quality Release phase status Benchmarking survey - release processChapter 4 Order entry and fulfillment Order entry process Order fulfillment Promise to deliver Make to order Design to order Make to print Make to stock Order entry and fulfillment process qualityChapter 5 Bill of material (BOM) process BOM process standards Part number assignment Item master file Multiple BOMs BOM reconciliation and correction New product BOM status BOM levels Benchmarking survey - BOM processChapter 6 Request process Request process standards Request flow diagram Request action items list Request process time metrics Request rejection is OK Benchmarking survey - request processChapter 7 Ancillary processes Deviations Deviation standards Deviation to make a fast change Service parts Publications Failure reportingChapter 8 Change cost Benchmarking survey - change cost Cost standards Average cost of a change Payback Market demand Cost metric and application Real cost reductions Other possible cost metrics Bottom lineChapter 9 Change process Change standards Interchangeability Change class Change control process flow Engineering phase Technical release/point of no return Configuration Management phase Manufacturing phase Change process summary Case study Engineering phase metrics Point of no return metrics CM phase metrics Manufacturing phase metrics Total change process time Change process quality Benchmarking survey - change processChapter 10 Field change metrics Field change standards Field change process flow Field change order metrics Field installation performance Field change volume Benchmarking survey - field changesChapter 11 Definitions Data dictionary Acronyms and termsSummaryIndex