Communication
Core Interpersonal Skills for Health Professionals
By- Gjyn O'Toole, MEdStud, BA, GradDipTEFL, DipOT, School of Health Sciences, University of Newcastle, NSW, Australia
This text introduces health sciences students to the various interpersonal communication skills that are commonly used within health settings to establish relationships with clients and fellow professionals, and improve therapeutic outcomes. It focuses on developing self awareness and skills for use in health settings and covers the types of scenarios commonly encountered in health settings that are rarely covered in generic professional communication texts. Perspectives and examples are drawn from a wide range of health professions. The book includes activities that will enable students to reflect on their experiences and practice using the skills.
Paperback, 392 Pages
Published: June 2012
Imprint: Churchill Livingstone
ISBN: 978-0-7295-4100-8
Contents
Section 1 The Significance of Interpersonal Communication in the Health Professions
1. Defining communication for health professionals
2. The overall goal of communication for health professionals
3. The specific goals of communication for health professionals: 1
4. The specific goals of communication for health professionals: 2
Section 2 - Developing Awareness to Achieve Effective Communication in the Health Professions
5. Awareness of and need for reflective practice
6. Awareness of self
7. Awareness of how Personal Assumptions affect communication
8. Awareness of the Person/s
9. Awareness of Listening to facilitate Person/s-centred communication
10. Awareness of different environments that can affect communication
Section 3 - Understanding and Managing Realities Of Communication In The Health Professions
11. Communication with the whole Person/s
12. Non-verbal communication
13. Conflict and communication
14. Culturally competent communication
15. Communicating with Indigenous Peoples
16. Misunderstandings and communication
17. Ethical Communication
18. Remote communication
Section 4 - The focus of communication in the health professions: Person/s
Scenarios
Glossary
