Communication in Nursing
By- Julia Balzer Riley, RN, MN, AHN-BC, REACE, President, Constant Source Seminars, Ellenton, FL
Go beyond theory and start to master the essential communication skills and techniques youll need throughout all areas of nursing practice. Communication in Nursing, 7th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.
Paperback, 368 Pages
Published: November 2011
Imprint: Mosby
ISBN: 978-0-323-08334-8
Contents
- PART 1: Getting Started: Basic Communication Competence
1. Responsible, Assertive Care Communication in Nursing
2. The Client-Nurse Relationship: A Helping Relationship
3. Solving Problems Together
4. Understanding Each Other: Communication and Culture
5. Working Together in Groups
6. Electronic Communication
PART 2: Building Relationships
7. Warmth
8. Respect
9. Genuineness
10. Empathy
11. Self Disclosure
12. Specificity
13. Asking Questions
14. Expressing Opinions
15. Humor
16. Spirituality
PART 3: Building Confidence
17. Requesting Support
18. Overcoming Evaluation Anxiety
19. Feedback
20. Relaxation
21. Imagery
22. Positive Self-Talk
PART 4: Meeting Challenges
23. Confrontation
24. Refusing Unreasonable Requests
25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues
26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues
27. Communicating Assertively and Responsibly with Unpopular Clients
