Communication in Nursing book cover

Communication in Nursing

Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

Paperback, 368 Pages

Published: November 2011

Imprint: Mosby

ISBN: 978-0-323-08334-8

Reviews

  • "Riley's book is an excellent book that provides a wide ranging coverage of the subjects that could be considered to be under the umbrella of communications. The pre-registration student would find this book especially helpful when studying those modules that have a communications flavour to them...These chapters mean that the book can prove helpful to the nurse at any point in their career providing timely reminders of the best strategies to use in order to facilitate efficient communications with clients...This book would probe most useful to the pre-registration student studying a communications module. However, the inclusion of chapters on real world situations can help to extend the appeal of this book."

    Nursing Times, January 2013


Contents

  • PART 1: Getting Started: Basic Communication Competence

    1. Responsible, Assertive Care Communication in Nursing

    2. The Client-Nurse Relationship: A Helping Relationship

    3. Solving Problems Together

    4. Understanding Each Other: Communication and Culture

    5. Working Together in Groups

    6. Electronic Communication

    PART 2: Building Relationships

    7. Warmth

    8. Respect

    9. Genuineness

    10. Empathy

    11. Self Disclosure

    12. Specificity

    13. Asking Questions

    14. Expressing Opinions

    15. Humor

    16. Spirituality

    PART 3: Building Confidence

    17. Requesting Support

    18. Overcoming Evaluation Anxiety

    19. Feedback

    20. Relaxation

    21. Imagery

    22. Positive Self-Talk

    PART 4: Meeting Challenges

    23. Confrontation

    24. Refusing Unreasonable Requests

    25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

    26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

    27. Communicating Assertively and Responsibly with Unpopular Clients

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